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About the Role

WEIS is looking for a company that treats associates with respect, understanding, and appreciation, and is passionate about teamwork and the growth of its associates and communities.

Responsibilities

• Oversees all aspects of front-end department operations.
• May assume complete responsibility for total store operations in the absence of store management.
• Promotes excellent customer relations by instilling positive customer-focused behavior with associates.
• Greets customers, answers questions, and resolves concerns promptly, politely, and professionally.
• Focuses on continuous improvement in all areas of the department and implements changes for progress.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies and procedures related to Front End operations.
• Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc.
• Oversees bookkeeping procedures.
• Assists cashiers with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding front-end sales associates.
• Trains associates to provide a fast, friendly, accurate, and efficient checkout experience.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Updates Front End associate availabilities, headcounts, and schedules using the auto-scheduler system to meet business demands and labor goals.
• Controls supply costs while ensuring adequate inventory levels.
• Directs the flow of customers through the Front End, ensuring sufficient checkouts are open to minimize wait times.
• Monitors breaks and lunches to ensure customer service is not interrupted.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries.
• Operates front-end scanning equipment and registers, performing all related checkout procedures including bagging merchandise efficiently.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Uses intercom for necessary announcements or pages.
• Maintains functionality of equipment, hardware, and software, reporting issues in a timely manner.
• Communicates information to cashiers regarding special promotions and sale items.
• Generates sales through suggestive selling.
• Attends and participates in store's daily huddles.
• Maintains knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Keeps cart corrals and parking lot clean and clear of carts.
• Responsible for general sanitation in the department, following cleaning schedules and guidelines.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible for continuously improving job performance.
• May assist with baling cardboard or other related duties (training provided).
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries using a power jack or hand jack (training provided).
• Responsible for utilization of all company-provided Personal Protected Equipment (PPE).
• May be called upon to assist in other departments.

Requirements

• Minimum 3 years' experience in management of retail or related field.
• Associate or bachelor's degree in a business-related field is desirable.
• Must be able to perform each essential duty satisfactorily with or without an accommodation.

Skills

• Customer service
• Cash handling
• Inventory management
• Teamwork
• Communication
• Problem-solving
• Leadership

Location

• 160 Robinson Street

Work Type

• Full-time

Experience Level

• Management

Education Level

• High School Diploma or GED required
• Associate or bachelor's degree in business related field desirable

Salary/Compensations

• $19.00 - $27.00 per hour

About the Company

• WEIS Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Equal Opportunity

• Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws.
• A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.