Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

WEIS is seeking a Customer Experience Manager passionate about teamwork and associate growth. This role oversees front-end operations and ensures excellent customer service.

Responsibilities

• Oversees all aspects of front-end department operations.
• May assume complete responsibility for total store operations in the absence of store management.
• Promotes excellent customer relations by instilling positive customer-focused behavior with associates.
• Greets customers, answers questions, and resolves concerns promptly and professionally.
• Focuses on continuous improvement in all department areas.
• Enforces cash handling control and security measures to prevent losses.
• Follows and enforces all company policies and procedures related to Front End operations.
• Adheres to all company and state laws and regulations (e.g., Anti-Money Laundering, tobacco/alcohol sales, lottery, price accuracy, WIC).
• Oversees bookkeeping procedures.
• Assists cashiers with change, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding front-end sales associates.
• Trains associates to provide a fast, friendly, accurate, and efficient checkout experience.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for associate training.
• Updates Front End associate availabilities, headcounts, and schedules using the auto-scheduler system to meet business demands and labor goals.
• Controls supply costs while ensuring adequate inventory levels.
• Directs customer flow through the Front End to minimize wait times.
• Monitors breaks and lunches to ensure uninterrupted customer service.
• Oversees lot attendant service to assist customers with carts and loading groceries.
• Operates front-end scanning equipment and registers, performing checkout procedures including bagging merchandise.
• Answers phone calls with a polite and positive attitude.
• Uses intercom for necessary announcements or pages.
• Maintains functionality of equipment, hardware, and software, reporting issues promptly.
• Communicates special promotions and sale items to cashiers.
• Generates sales through suggestive selling.
• Attends and participates in store's daily huddles.
• Maintains knowledge of weekly ads, marketing promotions, and store layout.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Keeps cart corrals and parking lot clean and clear of carts.
• Ensures general sanitation in the department, following cleaning schedules and guidelines.
• Disposes of trash properly.
• Cooperates with co-workers and superiors to ensure smooth function of the department and store.
• Continuously improves job performance.
• May assist with baling cardboard.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries using power or hand jacks.
• Responsible for utilization of all company-provided Personal Protected Equipment (PPE).
• May assist in other departments.

Requirements

• High School Diploma or general education degree (GED) required.
• Minimum 3 years' experience in management of retail or related field.

Skills

• Customer service
• Cash handling
• Inventory management
• Scheduling
• Training
• Communication
• Leadership

Location

• 100 Rano Boulevard Suite 9

Work Type

• Full-time

Experience Level

• Management
• 3+ years

Education Level

• High School Diploma or GED
• Associate or bachelor's degree in business related field desirable

Salary/Compensations

• $19.00 - $27.00 per hour

About the Company

• WEIS Markets is committed to treating associates with respect, understanding, and appreciation.
• WEIS Markets is passionate about teamwork and the growth of its associates and communities.

Equal Opportunity

• Weis Markets is an Equal Opportunity Employer.
• Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
• Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws.
• A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.