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About the Role

Drive new-logo growth through the sale of Amazon Connect and AI services, helping enterprise organizations transform customer engagement by combining AI, cloud, data, CX strategy, and technology.

Responsibilities

• Own the full sales cycle focused on identifying, penetrating, and winning net-new enterprise customers.
• Target organizations looking to modernize contact centers, transform customer service, improve self-service, and leverage AI.
• Sell the business value of Amazon Connect and AWS AI capabilities combined with TTEC Digital’s expertise.
• Identify, target, penetrate, and close net-new enterprise accounts.
• Generate pipeline through outbound prospecting, executive outreach, account mapping, partners, events, and referrals.
• Position Amazon Connect, Amazon Q in Connect, Connect AI agents, and AWS AI to drive contact center modernization and digital CX.
• Build relationships with senior leaders across CX, Customer Service, Contact Center, Technology, Digital, Data & AI, and Operations.
• Uncover business challenges and build compelling cases around CX, cost reduction, automation, revenue growth, and transformation.
• Partner with TTEC Digital solution architects, consultants, and delivery leaders to develop differentiated solutions.
• Orchestrate internal and customer stakeholders through complex transformation sales cycles.
• Differentiate TTEC Digital against competitors.
• Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.
• Research and prioritize net-new commercial and enterprise accounts.
• Develop account-entry strategies and identify buying centers, influencers, champions, and economic buyers.
• Prospect directly into senior executives and create opportunities where no existing TTEC relationship exists.
• Conduct executive discovery to uncover business challenges, transformation initiatives, and priorities.
• Create demand around Amazon Connect, conversational AI, agentic AI, and customer-service automation.
• Position TTEC Digital as the transformation partner.
• Develop business cases demonstrating outcomes such as improved self-service and reduced cost-to-serve.
• Partner with solution architects and AWS experts on demonstrations, proposals, and presentations.
• Advance opportunities from qualification through solution development, negotiation, and close.
• Maintain a healthy self-generated new-logo pipeline and accurate forecast.
• Monitor competitors and market developments to refine account and territory strategies.

Requirements

• 5+ years of enterprise technology, cloud, SaaS, CCaaS, CX, AI, or professional services sales experience.
• Proven new-logo hunter with a track record of personally originating and closing enterprise customers.
• Consistent achievement or overachievement of aggressive sales quotas.
• Demonstrated ability to self-generate pipeline.
• Success selling complex six- and seven-figure technology transformation solutions.
• Experience selling into Contact Center, CX, Digital, Technology, Data & AI, or Operations.
• Experience selling Amazon Connect, AWS, CCaaS, conversational AI, contact center technology, cloud transformation, or adjacent solutions.
• Ability to create demand for customers who may not yet be evaluating.
• Ability to establish credibility with senior business and technology leaders.
• Proven consultative and value-selling skills.
• Ability to independently develop territory, account, and opportunity strategies.
• Competitive selling, negotiation, communication, and closing skills.

Skills

• Amazon Connect
• Conversational AI
• Agentic AI
• AWS AI
• Cloud
• Data
• CX strategy
• Technology
• Contact center modernization
• Customer service transformation
• Self-service improvement
• Automation
• Digital CX
• Consulting
• Implementation expertise
• Managed services
• Value selling
• Consultative selling
• Negotiation
• Communication
• Closing skills

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Senior
• 5+ years

Salary/Compensations

• $140,000 - $175,000 a year
• Eligible to participate in an annual incentive program.

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

About the Company

• TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
• Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
• TTEC Holdings Inc. is the parent company for both Digital and Engage.
• TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

Equal Opportunity

• TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
• TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
• We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.