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About the Role

The Navigators Program provides outreach and navigation services to vulnerable populations potentially eligible for Medi-Cal enrollment or re-enrollment. This role requires bilingual proficiency in English and Spanish and reports to the Patient Services Manager.

Responsibilities

• Develop and implement a community engagement plan to connect residents to resources through appointment scheduling and follow-up.
• Lead public education activities at clinic sites to increase knowledge of health programs, coverage benefits, and eligibility requirements.
• Develop outreach materials in Spanish and English with information about Medi-Cal services, office location, hours, and contact information.
• Collaborate with community-based organizations to inform stakeholders of healthcare opportunities and assist with the application process.
• Coordinate workshops, clinics, and community meetings, supporting residents and staff.
• Conduct weekly outreach and education at local schools, events, and high-traffic areas.
• Coordinate with other Health Education Navigators to adjust and enhance team outreach and engagement strategies.
• Participate in team meetings to evaluate and develop strategies for addressing related issues.
• Compile, develop, and maintain file notes, statistical reports, and participant records for internal analysis and grant reporting.
• Maintain professional conduct regarding confidential information.
• Demonstrate strong attention to detail and manage competing priorities effectively.
• Participate in nurturing a harmonious and teamwork-oriented work environment.
• Contact patients with lapsed Medi-Cal to assist with renewals.
• Identify and assist residents who qualify for Medi-Cal enrollment.
• Protect sensitive patient health information by adhering to HIPAA standards.
• Respond to other duties as assigned by the supervisor.

Requirements

• High School diploma or equivalent.
• Bilingual in English and Spanish.
• Strong computer skills including intermediate MS Office skills, Internet research, and experience with database systems.
• Experience completing government-funded healthcare program applications.
• Experience in counseling working-class Latinx immigrants and/or providing community social services to underserved communities.
• Commitment to social and economic justice, and knowledge of issues impacting working-class immigrants in San Francisco.
• Excellent verbal and written communication skills.
• Flexible schedule required; hours may vary and include evening work.
• Ability to work within all governing rules, regulations, and policies.
• Protect sensitive patient health information by adhering to HIPAA standards.
• Provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years, and MMR immunization.

Skills

• Customer Service
• Cultural Competency
• Safety Procedures
• Teamwork
• Problem-solving
• Organizational Skills
• Professionalism
• Reliability
• Dependability
• Flexibility
• Calm demeanor
• Good judgment
• MS Office
• Internet research
• Database systems

Location

• San Francisco

Work Type

• Regular
• Full Time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent
• Associate's degree (Preferred)

Salary/Compensations

• $26.18 to $28.13 per hour

Benefits

• Medical insurance with zero out-of-pocket expense under the base plan
• Dental and vision insurance at no cost to the employee
• Life insurance with a free basic policy and optional voluntary plan
• 401(k) retirement savings plan with company contribution
• Three weeks of vacation annually
• 40 hours of paid educational leave
• 12 paid holidays, birthday holiday, two floating holidays, and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

About the Company

• Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
• The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
• We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

Equal Opportunity

• Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.