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Responsibilities

• Maintains high level of productivity among branch personnel through supervision, training, coaching, disciplining, and evaluating.
• Makes recommendations on hiring, terminations, and salary increases.
• Maximizes sales performance of branch staff in line with goals.
• Performs daily huddles to keep staff engaged and informed.
• Projects and promotes a sustained synergistic team atmosphere to maintain a high level of customer satisfaction.
• Conducts team meetings covering Soundness, Service, and Sales topics.
• Creates and monitors individual development plans for branch personnel.
• Supports universal banker model with specialty skills.
• Ensures profitability level of branch location.
• Directs daily branch operations by providing guidance to branch personnel in servicing customer needs.
• Maintains proper daily staffing requirements by ensuring the weekly branch personnel schedule is completed and posted.
• Reviews and submits payroll.
• Documents and reports attendance to Human Resources.
• Ensures branch personnel follow bank policies and procedures.
• Conducts monthly operational meetings to assure branch personnel are trained and knowledgeable in bank policies and procedures.
• Resolves customer complaints or needs that may exceed subordinate authority.
• Inspects high dollar transactions to mitigate fraud.
• Ensures proper review and settlement of in-clearing check items.
• Reviews daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity.
• Inspects automated teller machines and ensures security cameras are functioning properly.
• Maintains dual control and proper security procedures.
• Ensures Currency Transaction reports are completed daily and submitted appropriately.
• Reviews business profiles to ensure required information is completed and documented.
• Completes and submits all Compliance reports to be compliant with BSA requirements.
• Administers signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
• Completes monthly State of the Branch and General Ledger Reconciliation reports.
• Maintains involvement in the community, building a positive image of the bank.
• Makes decisions and recommendations for donations to local organizations.
• Ensures that annual Business Resumption Plan testing is completed and up to date.
• Ensures adequate coverage and maintains acceptable levels of customer service by operating as a Universal Banker when necessary.
• Works jointly with People Operations to fill open positions within the branch.
• Performs other related duties as necessary.

Requirements

• Minimum three to five years bank operations experience.
• Experience as an Associate Manager preferred (at least one year experience as an Associate Manager).
• Demonstrated ability to be an effective supervisor and to build and maintain rapport with management and subordinates.
• Demonstrated expert-level knowledge of Bank products, services, and delivery channels, as well as all associated software and programs, including Microsoft Office.
• Demonstrated ability to achieve sales, service and soundness goals.
• Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions and employee conflicts.
• Demonstrated ability to coach and motivate staff, conduct Individual Development Plans and conduct Sales meetings.
• Demonstrated understanding of branch market conditions and the ability to gather data, conduct research, and develop branch marketing, business development, and sales and services plans.
• Confidently able to discuss established growth targets identified on dashboard and properly execute sales activities to meet stated targets.
• Ability to build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
• Demonstrates good judgement and ability to make independent decisions required to manage the branch.

Skills

• Microsoft Office
• Leadership
• Team building
• Coaching
• Employee development
• Sales
• Customer service
• Problem-solving
• Communication (oral and written)
• Marketing
• Business development

Experience Level

• Three to five years bank operations experience
• At least one year experience as an Associate Manager
• Two years Supervisor experience

Education Level

• High School diploma or G.E.D. equivalent
• Four-year degree in business or related field preferred

Salary/Compensations

• $79,725 to $99,630/Annually