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About the Role

The Regional Director of Daily Operations oversees and optimizes the day-to-day operational performance of multiple hotel properties within an assigned region, ensuring consistent execution of brand standards, service excellence, and operational efficiency. This role drives operational discipline, improves guest satisfaction, and maintains seamless daily hotel operations by working closely with General Managers and property teams.

Responsibilities

Lead and oversee daily operational activities across all properties within the assigned region to ensure consistency and efficiency.
Ensure all hotels operate in alignment with brand standards, company policies, and established operating procedures.
Establish and monitor daily performance benchmarks related to service quality, productivity, and operational execution.
Conduct frequent on-site visits to assess guest experience, cleanliness standards, service delivery, and operational readiness.
Provide direct support and guidance to General Managers and department leaders to resolve operational challenges in real time.
Analyze operational reports, service metrics, and guest feedback to identify areas for improvement and implement corrective actions.
Partner with General Managers to ensure proper staffing levels, scheduling efficiency, and effective departmental coordination.
Monitor labor usage and operational expenses to improve efficiency while maintaining high service standards.
Drive a culture of accountability, consistency, and responsiveness across all hotel teams.
Review guest satisfaction scores, online reviews, and internal feedback systems to enhance the overall guest experience.
Support hiring, onboarding, and training initiatives to ensure operational staff are well-prepared and aligned with standards.
Provide coaching, mentorship, and ongoing performance feedback to property leadership teams.
Assist in implementing operational improvements, standardization initiatives, and best practices across the portfolio.
Maintain strong relationships with internal stakeholders, vendors, and local partners to support operational success.
Lead and manage all AODA-related compliance across the region, including conducting audits, liaising with government authorities and the Ministry when required, and supporting General Managers and HR teams to ensure all properties consistently meet accessibility standards and regulatory requirements.
Perform additional duties as assigned to support business needs.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.
7-10 years of progressive hotel operations experience, including multi-property oversight or senior leadership roles.
Strong background in managing daily hotel operations, including front office, housekeeping, and guest services.
Proven ability to manage multiple locations and teams in a fast-paced environment.
Fluency in English required; additional languages are an asset.
Strong analytical and numerical skills, with the ability to interpret operational data and performance indicators.
Excellent communication and interpersonal skills.
Strong leadership, problem-solving, and organizational abilities.
Ability to adapt quickly, make decisions under pressure, and manage competing priorities.
Flexibility to work evenings, weekends, and holidays as operational demands require.
Ability to lift or carry items up to 25 pounds.
Ability to stand or remain active for extended periods.
Ability to bend, kneel, or reach as necessary during property visits.
Ability to interact professionally with guests, employees, and external partners.

Skills

Hospitality Management
Business Administration
Hotel Operations
Front Office Management
Housekeeping Management
Guest Services Management
Multi-Property Management
Team Leadership
Problem-Solving
Organizational Skills
Data Analysis
Performance Monitoring
Guest Satisfaction Improvement
Staffing and Scheduling
Budget Management
AODA Compliance
Communication
Interpersonal Skills

Location

Canada

Work Type

Full-time

Experience Level

7-10 years of progressive hotel operations experience
Multi-property oversight or senior leadership roles

Education Level

Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.

Benefits

Comprehensive Health, Dental & Vision Care
Discounts at IHG, Hilton & Marriott properties
Home and Auto Insurance Discounts
Employee Milestone Events
Perkopolis - discount, reward and benefits programs
Educational Reimbursement
Employee of the Quarter/Year
CAA Corporate Discount
Goodlife Corporate Discount

About the Company

Easton’s Group of Hotels is one of Canada’s most successful and multicultural Hospitality companies, with 19 hotels owned and managed, and a further 6 in development.
The company strives to provide exceptional benefits, perks, and growth opportunities.
Easton’s Group of Hotels is committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute.
The company believes that inclusion strengthens teams, drives innovation, and enables the achievement of its vision while creating opportunities for everyone to thrive.

Equal Opportunity

Easton’s Group of Hotels is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.