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About the Role

The Client Service Associate connects people, processes, and systems to deliver a seamless client journey, building trust and strengthening the Advisor-client experience. This role is essential for operational expertise and ensuring consistent, confident client interactions.

Responsibilities

• Respond to client questions, resolve issues, and guide them through account updates and portals.
• Deliver timely, thoughtful service that builds trust with every interaction.
• Represent the firm professionally in all client-facing communications, internally and externally.
• Prepare financial documents, meeting materials, and organized information for new and prospective clients.
• Schedule meetings and coordinate events that keep the practice running smoothly.
• Partner closely with Advisors to translate strategy into execution on a daily basis.
• Open and maintain client accounts across custodial platforms including Schwab, Fidelity, and Pershing.
• Ensure Salesforce and internal systems are accurate and consistently up to date.
• Manage documentation and records in line with compliance standards.
• Draft polished emails and client communications on behalf of the practice.
• Support administrative workflows and day-to-day office coordination.
• Identify opportunities to improve how the practice operates and bring actionable ideas forward.

Requirements

• 3-5 years of client service experience in a professional services environment preferred.
• Hands-on experience with custodial platforms: Fidelity preferred.
• Series 7 and/or Series 65 licenses preferred, but not required.
• Strong written and verbal communication skills.
• Superior organization and attention to detail.
• High standards of accuracy and task follow-through.
• Proactive, self-starting mindset with the ability to anticipate needs before they surface.
• Effective time management and ability to prioritize across competing demands.
• Collaborative relationship builder who takes pride in team outcomes.
• Commitment to professional ethics and regulatory standards.
• CRM proficiency; Salesforce preferred.
• Microsoft Office Suite proficiency.
• Proficiency with AI tools such as Claude, ChatGPT, or Microsoft Copilot; actively uses them to improve productivity, communication, and workflow efficiency.

Skills

• Client service
• Custodial platforms
• Communication skills
• Organization
• Attention to detail
• Accuracy
• Task follow-through
• Proactive mindset
• Time management
• Prioritization
• Relationship building
• Professional ethics
• Regulatory standards
• CRM proficiency
• Salesforce
• Microsoft Office Suite
• AI tools (Claude, ChatGPT, Microsoft Copilot)

Location

• Poughkeepsie, New York

Work Type

• Onsite

Experience Level

• 3-5 years

Education Level

• Bachelor's degree in a related field, or equivalent professional experience preferred, but not required

Salary/Compensations

• $65,000 - $75,000

Benefits

• Generous PTO
• Health, dental, vision insurance + RFG Advisory stipend
• Flexible Spending Account (Health and Dependent Care) + HSA for applicable coverage
• Lifestyle Spending Account
• 401(k) with Safe Harbor contribution
• Paid parental leave, short- and long-term disability, life insurance
• Surface Pro + home office setup
• Pet Insurance
• Continuing education and professional development support

About the Company

• RFG Advisory is a platform for growth-minded Independent Advisors who want to scale without compromise.
• We're building the RIA of the Future-powered by innovation, collaboration, and execution.
• We take care of each other first.
• We show up with servant hearts and growth mindsets.
• We lead boldly, iterate to excellence, and commit to getting 1% better every day.
• If you're energized by precision, structure, and being the person who makes it all happen-we'd love to meet you.
• www.RFGadvisory.com/awards

Equal Opportunity

• We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.
• We will provide reasonable accommodations for qualified individuals with disabilities during the application and hiring process.