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About the Role

As a Floor Leader, you will support the Store Management Team in all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Your role is crucial in ensuring an exceptional customer experience, a motivated staff, and operational excellence. You will lead and inspire sales associates to achieve goals, fostering a productive and positive work environment.

Responsibilities

Provide coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
Take ownership of results and grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering world-class customer experiences and product demonstrations.
Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and ethical business practices.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on DEIB.
Foster a sense of belonging by promoting teamwork and valuing employee contributions.
Manage cash handling, customer transactions, register opening/closing, and nightly deposits.
Secure the store at the end of each day and take deposits to the bank as required.
Lead by example in attendance and punctuality, and monitor employee breaks.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines for real-time product display adjustments.
Support management in ensuring store compliance with company standards for operations, product integrity, workplace respect, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Skills

Sales coaching
Customer experience
Brand education
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB) promotion
Cash handling
Store opening/closing procedures
Inventory management
Visual merchandising
Problem-solving
Spanish fluency (preferred)
French fluency (preferred)
Other language fluency (preferred)

Location

Yorkdale

Work Type

Part Time
20-29 hours weekly

Experience Level

1 year supervisory experience
1 year customer service experience
1 year sales experience
1 year cash handling experience
1 year opening/closing procedures experience
1 year problem-solving experience
Experience in a fast-paced team environment

Salary/Compensations

$22 - $22 CAD

About the Company

Lush Handmade Cosmetics YouTube
Lush LinkedIn
Lush Handmade Cosmetics participates in E-Verify in certain US states.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

Equal Opportunity

Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.