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About the Role

Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Uses checklists to ensure operational and cleaning standards are met.
• Plays a leadership role in developing a positive work experience for team members, resulting in a positive guest experience.
• Plays an integral part in day-to-day operations and is familiar with all task functions.
• Performs general cleaning tasks using approved brand cleaning products as assigned to adhere to health standards.
• Completes all assigned side work, including replenishing condiments and restocking side stands.
• Performs other duties as requested, such as answering telephones, handling special guest requests, and greeting guests.
• Attends required meetings.
• Directly involved in training of all Baristas and ensures all proper training paperwork and classes are completed.
• Fills out and ensures correct completion of all daily and weekly checklists.

Requirements

• High School diploma/Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Must have basic knowledge of beverage preparation, service standards, guest relations and etiquette.
• Is familiar with and implements all procedures required by company policies and procedures.
• Maintains a positive attitude and open communication with other departments.
• Interacts positively with customers.
• Knowledge of the appropriate store setup.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Must obtain any government-required licenses or certificates.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Skills

• Beverage preparation
• Service standards
• Guest relations
• Etiquette
• Communication skills
• Reading
• Writing
• Basic math skills
• Problem-solving
• Reasoning
• Motivating
• Training

Location

• Buffalo, NY

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma

Salary/Compensations

• $14.00-$18.00 per hour plus tips

Benefits

• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

About the Company

• Hotel Equities, a multi-award-winning hotel development and hospitality management company.