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About the Role

WELL Health Diagnostic Centres is seeking a Regional Director to oversee operations and ensure high-quality service delivery across multiple clinics. This role involves managing clinic operations, staff, and physician relations to meet corporate objectives and enhance patient satisfaction.

Responsibilities

• Ensure all clinics in the region operate in accordance with corporate objectives, policies, programs, and service standards.
• Ensure consistent delivery of high-quality service in all clinics to meet or exceed patient and physician expectations.
• Monitor business analytics and accountability reports for all clinics in the region and take appropriate actions.
• Plan and organize all clinic operations, including facilities, equipment maintenance, and Human Resources requirements.
• Coordinate with physicians working at the clinics and assist in recruiting additional physicians.
• Plan and organize staff changes, including recruitment, promotion, transfer, and discipline.
• Arrange renewal and compliance with Collective Bargaining Agreement, if applicable.
• Identify opportunities for new services to be added at the clinics.
• Assist in procurement of equipment, service contracts, and critical supplies.
• Monitor patient satisfaction and take appropriate action in case of adverse feedback.
• Improve employee engagement via ongoing and new initiatives to support employee growth and development.
• Coach and mentor clinic managers and site leads to improve patient flow and efficiency, reduce wait times, and optimize staff schedules.
• Submit biweekly progress reports on operations and present at senior management meetings, focusing on personnel concerns, patient wait-times, business development, and new initiatives.
• Collaborate with Physician Relations to maintain and improve positive relationships with referring physicians.
• Coordinate with Facilities to plan and organize new clinic locations in the region.
• Implement procedural, administrative, and organizational changes as per corporate objectives.
• Support client-focused services to monitor client satisfaction, enabling senior management to address negative issues and optimize patient and physician services.
• Positively influence clinic staff members, including physicians, nurses, physician’s aids, and administrative staff, to ensure efficient and effective clinic operations.

Requirements

• 5+ years of management experience in the healthcare industry.
• Ability to rapidly learn and adapt to changing environments and clients.
• Self-starter that thrives in entrepreneurial environments.
• Ability to operate with a high degree of integrity and sincerity.
• Demonstrated leadership, reliability, and flexibility.
• Willingness to travel throughout Ontario, when required.

Skills

• Excellent written and oral presentation skills with the ability to engage, inspire, and build credibility.
• Excellent interpersonal, communication, and relationship-building skills enabling development and maintenance of strong relationships with healthcare professionals (influencing, teamwork, empowerment, conflict resolution management).
• Excellent written and verbal communication skills combined with excellent patient care.
• Demonstrate effective decision-making and problem-solving skills.

Location

• Ontario

Work Type

• Full-time

Experience Level

• 5+ years of management experience

Education Level

• Bachelor’s degree in sciences, healthcare, or related field.

Benefits

• Full access to group medical benefits
• External wellness platforms
• Competitive pay
• Extended health and dental benefits
• Paid time off
• Exclusive perks through Perkopolis with 5,000+ discounts
• Medical & dental benefits
• Training and professional development support
• Corporate discounts and referral bonuses
• Travel opportunities with mileage and travel premiums (where applicable)

About the Company

• WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario.
• More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services.
• We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.
• WELL Health Diagnostic Centres is a top employer of choice, dedicated to attracting, developing, and retaining the best healthcare professionals.
• Recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.
• Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
• With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
• Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Equal Opportunity

• WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.