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About the Role

Provide day-to-day support for meeting room technology and end-user devices within a corporate environment. This role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance.

Responsibilities

• Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas
• Troubleshoot basic to intermediate issues with audio, video, and conferencing platforms (e.g., Zoom, Teams)
• Respond to and update support tickets in line with agreed SLAs, escalating issues when required
• Support end users with common AV and basic IT issues (e.g., connectivity, device setup)
• Assist with routine checks, minor configuration changes, and simple system maintenance
• Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting (e.g., laptops, printers)

Requirements

• 1–3 years of experience in AV or IT support
• Basic knowledge of AV systems, video conferencing, and end-user technology
• Strong troubleshooting and problem-solving skills
• Comfortable working in a client-facing environment
• Ability to manage and update tickets clearly and accurately
• Good communication skills and a reliable, team-oriented approach
• Some physical work may be required (e.g., moving equipment, room setup)

Skills

• AV support
• Troubleshooting
• Client-facing communication
• Ticket management
• Documentation
• Audio
• Video
• Conferencing platforms (Zoom, Teams)
• IT support
• Device setup
• Imaging
• Peripheral troubleshooting
• Zoom Rooms
• Microsoft Teams Rooms
• Crestron
• Extron

Location

• Remote

Work Type

• Full-time

Experience Level

• 1-3 years

Salary/Compensations

• $30—$38 USD

About the Company

• EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
• Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
• We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Equal Opportunity

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.