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About the Role
The Screening and Referral Manager will oversee all screening and navigation services within the Social Care Network in the Southern Tier region of New York, ensuring efficient and effective service delivery. This role reports to the Social Care Network Director.
Responsibilities
- Function as the central knowledge base for screening and navigation, providing immediate support for related services.
- Oversee centralized support for HRSN Providers and community members, offering resources to promote continuity and efficiency of screening, referral, and navigation services.
- Supervise internal Social Care Navigators and guide community-based navigators in utilizing a client-centered, goal-oriented, and data-driven approach.
- Monitor performance of Social Care Navigators and the Social Care Network, facilitating process and quality improvements.
- Utilize data and tools to monitor program performance, including eligibility assessments and referral backlog, ensuring timely processing of community referrals.
- Facilitate the development of workflows for bi-directional communication between screeners/navigators and Care/Case Managers.
- Support SCN navigators in understanding available care/case management and integrating information regarding member social needs.
- Ensure standardized processes are available, up-to-date, and utilized for training and onboarding of contracted HRSN Providers in collaboration with the Network Operations Manager.
Requirements
- Ability to design and implement new workflows for a new, large, and complex program under very tight timeframes.
- Excellent verbal and written communication skills.
- Professional presentation.
- Excellent interpersonal/customer service skills.
- Problem-solving both independently and with others.
- Strong organizational skills with the ability to handle multiple tasks simultaneously.
- Ability to partner and work collaboratively with others across the organization to achieve shared objectives.
- Demonstrated ability to gain trust and support of others.
- Ability to troubleshoot and solve problems independently and collaboratively.
- Flexibility in trying new solutions.
- Demonstrated excellent interpersonal and communication skills by attentively listening to others, adjusting communication to fit the audience and message, and providing timely and helpful information.
- Skilled with personal computer programs such as Microsoft Outlook, Microsoft Office (Word, Excel, PowerPoint etc).
- Facilitation of meetings either in person or via virtual platforms such as Zoom.
Skills
- Screening
- Navigation
- Data analysis
- Process improvement
- Workflow development
- Communication
- Interpersonal skills
- Customer service
- Problem-solving
- Organizational skills
- Collaboration
- Microsoft Outlook
- Microsoft Office Suite
- Meeting facilitation
Location
- Southern Tier region of New York
Work Type
- Full-time
Experience Level
- Managerial experience
Education Level
- Bachelor’s Degree in human services, social work, healthcare administration or similar field of study preferred, or equivalent education and work experience
About the Company
- The Social Care Network operates in the Southern Tier region of New York.