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About the Role

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.

Requirements

• High School or Equivalent education.
• 0-2 years of relevant job experience, with a minimum of 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.
• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States.
• PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

Skills

• Technology proficiency (iPad, registers)
• Customer service
• Verbal communication
• Written communication
• Collaboration

Location

• Walt Whitman

Work Type

• Full-time

Experience Level

• 0-2 years

Education Level

• High School or Equivalent

Salary/Compensations

• $16.50 - $22.75 per hour

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Individual insurance coverage options for part-time associates
• Paid sick leave for part-time associates
• Public health emergency leave for part-time associates
• Learn & Earn incentive program for part-time associates
• Voluntary benefits through YouDecide for part-time associates

About the Company

• PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
• Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
• Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
• Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
• Express ensures you look and feel your best, wherever life takes you.
• The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Equal Opportunity

• An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
• PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.