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About the Role

The Case Manager serves as a liaison and coordinates care for patients with biopsychosocial needs, addressing medical, emotional, and/or behavioral problems. This role involves assessing individual needs, facilitating referrals to resources, and supporting population-based care management to integrate primary and mental health care. The position requires travel to various LSCC facilities as needed.

Responsibilities

• Assist clients and/or families in identifying and accessing community resources to alleviate social, environmental, and/or economic problems impacting health care needs.
• Deliver case management, care coordination, and crisis intervention services to individuals and families, within the scope of practice.
• Manage and track all aspects of the patient referral process, ensuring compliance with organizational policies and timelines.
• Educate families on the implications of their medical condition and its impact on lifestyle.
• Serve as a liaison and/or coordinates care between the client’s providers, other treatment providers, community groups, and social service agencies.
• Maintain accurate and up-to-date referral information, and initiate referrals as appropriate.
• Refer clients and/or their families to community resources (programs, agencies, other providers, etc.) to assist in alleviating social, environmental, and economic problems affecting health care needs.
• Update and maintain resources and contact points for providers as needed.
• Adhere to patient care standards in alignment with LSCC health education and information guidelines.
• Demonstrate a thorough understanding of national patient safety initiatives by consistently following all LSCC safety protocols and procedures.
• Participate in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives.
• Maintain accountability for ongoing professional development and for sharing knowledge with others.
• Responsible for knowledge of and compliance with all LSCC policies and procedures.

Requirements

• Bachelor’s degree in Social Work from an accredited college or university OR Minimum two (2) years of experience as a case manager with a CCM (Certification in Case Management) in a community-based and/or medical setting with an understanding of behavioral health prevention science.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross

Skills

• Master’s degree in Social Work
• Experience in substance abuse screening, use, and/or treatment
• Experience with screening, brief intervention, and referral to treatment (SBIRT)
• Experience with motivational interviewing (MI) and smoking cessation services
• Experience working in behavioral health and/or human services
• Proficiency with Electronic Medical Record (EMR) system, as well as computer and web-based interfaces
• Bilingual English/Spanish language skills
• Ability to problem solve
• Organizational skills
• Attention to detail
• Team player personality
• Time management

Location

• Various LSCC facilities

Work Type

• Full-time

Experience Level

• Minimum two (2) years of experience as a case manager

Education Level

• Bachelor's degree in Social Work
• Master's degree in Social Work

Salary/Compensations

• Competitive salary

Benefits

• Medical, Dental, and Vision insurance
• LSCC paid Life insurance
• LSCC paid Short-Term and Long-Term Disability insurance
• Paid Time Off
• 403b Employee Retirement Plan

About the Company

• At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities.
• If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!