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About the Role

This role is responsible for providing first and second level support for incoming help desk calls and emails, as well as desk-side support within a higher-educational environment.

Responsibilities

• Handles Deskside support requests/issues escalated from the Help Desk
• Configure, deploy, and provide support for Windows and Apple hardware/software
• Configure, deploy, and provide support for peripheral hardware (printers, etc.)
• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems

Requirements

• A+ certification
• 2 years’ experience in hardware and software support required
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Complete confidence in troubleshooting hardware and software issues on Windows and Apple platforms
• Complete confidence in creating and deploying images on Windows and Apple platforms
• Able to lift 50 lbs.

Experience Level

• 2 years’ experience in hardware and software support

Education Level

• A+ certification

Salary/Compensations

• $44,000-$52,000

Benefits

• Competitive salaries
• Comprehensive benefits
• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the Company

• CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
• Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
• We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.
• Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Equal Opportunity

• Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
• To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.