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About the Role

The Site Manager II manages the daily operations for a 140-unit supportive housing site, fostering a safe, clean, and empowering environment for residents. This role involves maintaining resident relations, overseeing property integrity, and coordinating with resident services to ensure resident needs are met. The position also includes on-call responsibilities for emergencies and rotating emergency response duties for other HomeRise properties.

Responsibilities

Manage overall property operations.
Serve as the primary contact between the access source and referrals (San Francisco Housing Authority).
Adhere to all rules and procedures outlined in HomeRise manuals and handbooks.
Participate in leasing or occupancy teams, case conferences, screenings, and coordination meetings.
Supervise on-site property management staff.
Perform or arrange for Housing Quality Inspections (HQI's).
Assist in rent negotiation, collect income certifications, and maintain leasing files.
Maintain contact with participants, monitor progress, and refer to services teams as necessary.
Meet regularly with the services team for coordination on lease enforcement, rent collection, and contract requirements.
Provide assistance and expertise for conflict resolution and problem-solving.
Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks.
Provide training, mentorship, and professional development opportunities for staff.
Conduct regular team meetings.
Prepare monthly, quarterly, and annual reports on rent, subsidy, occupancy, and participant data.
Prepare monthly rent check calculation reports and manage subsidy balance tracking.
Collaborate with leadership to ensure buildings are occupied and compliant with programs.
Attend departmental and agency meetings to report on resident and building issues.
Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
Ensure the property is well-maintained and physical deficiencies are addressed promptly.
Monitor maintenance team performance and adherence to safety procedures.
Serve as the primary on-call contact for building and resident emergencies during non-scheduled hours.
Collaborate to refine emergency response protocols and procedures.

Requirements

High school diploma required.
Minimum four (4) years of experience in the housing (affordable or supportive) field.
Strong knowledge of the San Francisco housing market and geography.
Preferred experience as a supervisor of multi-family housing or six (6) years’ experience as a manager of multi-family housing.
Experience operating buildings with multiple funding sources, restrictions, qualifications, and certification requirements is a plus.
Knowledge of federal, state, and local fair housing laws.
Professional experience working with seniors and families in a group, institution, or programmatic setting.
Ability to understand and apply mathematical concepts including addition, subtraction, multiplication, division, fractions, percentages, and ratios.
Ability to work with numbers, including financial spreadsheets.
Ability to handle daily responsibilities, crisis situations, multiple tasks, and projects with minimal supervision.
Knowledge of and experience with supervising individuals with little or no property management experience.
Ability to interpret technical instructions and apply them to job duties.
Strong advocacy for tenants, respect for residents' ideas and intelligence, and commitment to supporting families.
Demonstrated dependability, maturity, and initiative.
Excellent decision-making and interpersonal skills.
Ability to maintain program/guest/agency confidentiality.
Ability to treat each individual with dignity and respect.
Ability to set and observe appropriate personal limits and boundaries.
Flexibility to deal effectively with a variety of people, situations, problems, and changes.
Ability to handle shifting and multiple priorities in a fast-paced, growth environment.
Proficiency with Microsoft Office-related programs—specifically Word, Excel, and Outlook.
Valid and current California Driver's License.
Valid phone number required.

Skills

Property management
Supervision
Conflict resolution
Problem-solving
Reporting
Maintenance oversight
Emergency response
Microsoft Office Suite (Word, Excel, Outlook)

Location

410 China Basin Street, San Francisco, CA

Work Type

Full-Time
Exempt
On-call rotation for after-hours emergencies

Experience Level

Site Manager II
Minimum four (4) years of experience in housing (affordable or supportive)
Preferred experience as a supervisor of multi-family housing
Six (6) years’ experience as a manager of multi-family housing

Education Level

High school diploma
Professional certification in property or affordable housing management (Tax Credit Certification) preferred or within 6 months of hire

Salary/Compensations

$75,000 - $77,000 annually

Benefits

100% employer-paid employee healthcare options (Kaiser or Sutter)
Dental insurance
Vision insurance
Life insurance
Disability insurance
FSA for childcare, medical, and commuter expenses
403(b) retirement investment plan with employer match
Employee Assistance Program
Paid on-the-job training
Career advancement within a growing organization
Professional development opportunities
Annual Education Benefit (includes paid time off)
PTO (2 weeks accrued for the first 12 months, 3 weeks accrual from 13-36 months)
14 paid holidays
One floating day for your birthday
Sick time accrual
Employee Referral Program
HERO Award
Sabbatical leave after 5 years of service
45-minute paid lunch period per shift

About the Company

HomeRise believes that home has the power to stabilize a person’s life.
We provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training.
We organize residents and supporters to advocate for local and state policies, like affordable housing.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.