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About the Role

This position is responsible for coordinating release and entry processing for air and/or ocean shipments, rail, and complex northern border shipments, including US Customs and/or PGA releases. You will handle the processing of releases for clients with complex standard operations procedures.

Responsibilities

• Ensure accurate and timely processing of complex shipments.
• Create customs entries through proper selection of client and client records, interpretation of documentation for all clients' shipments, in a one-step process in National Service Center (NSC).
• Data entry of shipment information for release, rating and billing and ensuring that all mandatory fields are completed and accurate in NSCs.
• Ensure correct value for duty is reported based on invoice details and terms of sale.
• Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.
• Work with team members as required for missing documentation, information or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance and rating compliance.
• Escalate two-step release requirements, authorization or release issue resolution to required team members.
• Participate fully with other team members in the day-to-day operation of Release Operations in NSCs.
• Utilize and take advantage of system automation tools that are available to support release processing.
• Open file/data input for new shipments in relevant systems.
• Coordinate and prepare entry summary as needed.
• Monitor status of Customs and PGA releases at time of release.
• Ensure that all SOPs and business rules are adhered to following special client instructions, notes and alerts.
• Identify missing, outdated or ineffective SOPs and make recommendations for change.
• Research and respond to requests for information from team or traffic in a professional manner via phone or email.
• Prioritize and complete work according to production supervisor direction, Customs requirements and Livingston standards.
• Maintain effective relationship with clients, carriers, forwarders, Customs, etc.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Requirements

• Familiar with all applicable Customs laws, regulations, procedures and industry practices.
• Client service oriented.
• Organizational skills with the ability to meet tight deadlines.
• Assertiveness in problem solving.
• Excellent communication skills.
• Ability to multitask.
• Detailed oriented.
• Excellent time management skills.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software.
• 2 years of related experience.

Skills

• Customs laws
• Regulations
• Procedures
• Industry practices
• Client service
• Organization
• Problem solving
• Communication
• Multitasking
• Attention to detail
• Time management
• Professionalism
• Microsoft Word
• Microsoft Excel

Location

• HomeOffice New York
• HomeOffice Texas

Work Type

• Full Time

Experience Level

• 2 years of related experience

Education Level

• High School/GED or equivalent

Salary/Compensations

• $18.83 - 29.09/hour USD

Benefits

• Competitive compensation
• Comprehensive benefits
• Incentive opportunities
• Professional development

About the Company

• Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
• Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
• Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
• At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
• Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
• We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Equal Opportunity

• We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
• Inclusiveness makes us stronger and better at what we do.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
• Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
• Accommodations are available for applicants and employees with disabilities throughout the recruitment process.
• If you require accommodations for interviews or other meetings, please advise when submitting your application.