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About the Role
The Principal Enterprise Delivery Manager is responsible for guiding Atlassian’s largest, most complex customers through their transition to the cloud. You will act as a strategic advisor and technical consultant to senior customer decision-makers, leading the delivery and governance of large-scale Cloud migrations. This role requires a blend of business acumen and technical fluency, working with cross-functional teams to navigate architectural decisions, risk mitigation, performance guardrails, and adoption planning.
Responsibilities
- Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
- Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations.
- Understand and communicate the role of APIs, webhooks, and automation components in customer environments.
- Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights.
- Govern the migration lifecycle through disciplined execution, measurable outcomes, and coordination with support & engineering teams.
- Drive team accountability through clearly defined milestones, transparent reporting, proactive risk management and optimal resourcing.
- Lead all project communications, plan reviews, and steering committee to guide project direction.
- Maintain effective communication with stakeholders to advocate for the team and meet customer objectives.
- Act as the escalation point for customers to drive urgency on critical blockers during migrations.
- Mentor peers on technical literacy and lead internal enablement efforts, including training workshops and playbook development.
- Model a consultative, data-driven mindset expected of Atlassian’s delivery leaders.
- Stay ahead of industry trends and integrate insights into customer interactions.
- Propose innovative solutions to business challenges.
Requirements
- Extensive experience working in or around software delivery — roles such as Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer, or Support Lead are a plus.
- Proven track record leading data migration, systems integrations, or platform transformations.
- Knowledge of APIs, automations, and integration patterns, including how they translate between on-prem and cloud.
- Strong understanding of the software development lifecycle (SDLC) — able to connect process, tooling, and delivery outcomes.
- Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions.
- Skilled in negotiating effectively with senior-level decision-makers and c-suite executives.
- Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement.
- Over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers.
- Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience.
Skills
- Cloud migration
- Technical consulting
- Risk mitigation
- Performance guardrails
- Adoption planning
- Data analysis
- API knowledge
- Automation
- Integration patterns
- SDLC understanding
- Negotiation
- Team leadership
- Mentorship
- AI adoption
Location
- Any country where Atlassian has a legal entity
Work Type
- Office
- Home
- Hybrid
Experience Level
- Principal
- Over 10 years of professional experience
Education Level
- Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience
Salary/Compensations
- Zone A: $156,600 - $204,450
- Zone B: $141,300 - $184,475
- Zone C: $130,500 - $170,375
Benefits
- Health and wellbeing resources
- Paid volunteer days
- Benefits, bonuses, commissions, and equity may be available
About the Company
- Atlassian's mission is to unleash the potential of every team.
- Atlassian's software products help teams globally across all types of work.
- Atlassian believes unique contributions create success and does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.
- We can support with accommodations or adjustments at any stage of the recruitment process.
- Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.