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About the Role

The Care Manager Assistant (CMA) provides essential support to Care Management teams, focusing on document coordination, compliance, and operational efficiency to ensure member records are complete and audit-ready. The CMA supports multiple teams without carrying a caseload, allowing Care Managers to focus on member engagement and care planning.

Responsibilities

• Provide administrative and operational support to Care Management teams.
• Review member records to identify outstanding documentation and maintenance needs.
• Upload, organize, maintain, and track documents in agency systems.
• Coordinate the collection of required documentation.
• Support the distribution, tracking, and follow-up of Life Plans.
• Assist with audit preparation, quality assurance, and record retrieval.
• Prepare and distribute correspondence, mailings, and informational packets.
• Collaborate with teams to ensure timely completion of Care Management processes.
• Participate in meetings and trainings.
• Complete all required trainings within specified timeframes.
• Identify and follow incident reporting guidelines and procedures.
• Adhere to all policies and standard operating procedures for care management.
• Comply with standards of conduct and regulations.
• Maintain confidentiality in accordance with HIPAA and privacy practices.
• Perform other duties as assigned, potentially including face-to-face meetings with members and providers.
• Travel to off-site locations as required.

Requirements

• A Bachelor of Arts or Science degree from an accredited institution is required.
• Degrees in Health and Human Services, Psychology, Sociology, or related fields are preferred.
• Experience working with people with intellectual and/or developmental disabilities, case management, or in the Mental Health or Substance Abuse field is preferred.
• Strong attention to detail and ability to maintain accurate records.
• Ability to organize, track, prioritize, and follow up on multiple tasks.
• Proficiency using electronic record systems, Microsoft Office applications, spreadsheets, and tracking tools.
• Clear and professional verbal and written communication skills.
• Ability to understand and follow established procedures, compliance requirements, and confidentiality standards.
• Sound judgment to recognize when issues require escalation.
• Collaborative, team-oriented approach.
• Dependability, flexibility, and initiative.
• Commitment to respectful, person-centered service.
• Must possess a valid Driver’s License from New York or a contiguous state.
• Ability to climb stairs.
• Ability to travel in a vehicle or use public transportation for more than one hour.

Skills

• Document coordination
• Compliance activities
• Operational efficiency
• Record maintenance
• Electronic record systems
• Microsoft Office applications
• Spreadsheets
• Shared tracking tools
• Communication skills
• Attention to detail
• Organization
• Prioritization
• Follow-up
• Problem-solving
• Teamwork
• Dependability
• Flexibility
• Initiative

Location

• Manhattan Hub - New York, NY 10018

Work Type

• Full Time
• Flexible work environment
• Blend of work from home, field work, and regional travel
• In-office expectations

Education Level

• 4 Year Degree

Salary/Compensations

• $29.00 - $31.00 Hourly

About the Company

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinet, etc.
• The noise level in the work environment is usually moderate.