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Responsibilities

• Greet residents and guests warmly.
• Monitor lobby traffic and notify residents of arrivals.
• Control building access to ensure safety.
• Assist residents with packages and requests.
• Provide information about the building and local area.
• Handle maintenance requests and coordinate with staff.
• Maintain a clean and organized lobby and work area.
• Respond to emergencies according to protocols.
• Provide exceptional customer service.
• Answer calls professionally and assist callers.
• Keep communal areas tidy and provide a security presence.
• Maintain visitor and contractor logbooks.
• Observe monitors for suspicious activities.
• Track keys.
• Assist management with resident requests.

Requirements

• High School Diploma or equivalent; additional education in hospitality or related fields is a plus.
• Previous experience as a doorman, concierge, or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and ability to remain calm under pressure.
• Basic knowledge of security protocols and emergency procedures.
• Physically able to stand for long periods and lift packages.
• Proficiency in computer use, including word processing, calendar management, Building Link/ManageCo, and Keylink system.
• Well-groomed appearance and positive attitude.
• Availability to work weekends and holidays.

Skills

• Customer service
• Communication
• Interpersonal skills
• Problem-solving
• Computer proficiency
• Word processing
• Calendar management
• Building Link/ManageCo
• Keylink system

Education Level

• High School Diploma or equivalent