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About the Role
We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems, helping drive success at the forefront of generative AI-driven healthcare innovation.
Responsibilities
- Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal.
- Develop and maintain customer relationships across our radiology partners.
- Proactively manage customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
- Hold Strategic Business Review meetings to secure renewals and generate growth opportunities.
- Become the trusted partner for the customer on use cases and product functionality.
- Represent the voice of the customer to our Product and Machine Learning teams.
- Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
- Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
- Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement.
- Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value.
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
Requirements
- Bachelor’s degree or above.
- 3+ years of relevant customer success experience within a healthcare environment.
- Excellent people/relationship management, coaching, and communication skills with the ability to influence others.
- Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation.
- Practical working knowledge of SaaS solutions, implementations, and technical concepts.
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment.
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
- Ability to work in the Western time zone.
Skills
- Customer Success
- Healthcare AI
- SaaS
- Generative AI
- Relationship Management
- Project Management
- Communication
- Coaching
- SaaS Solutions
- Technical Concepts
Location
- San Francisco, CA
- United States (Remote)
Work Type
- Hybrid
- Remote
- Full-Time
Experience Level
- 3+ years
Education Level
- Bachelor's degree or above
Benefits
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
About the Company
- Rad AI is on a mission to transform healthcare with artificial intelligence.
- Our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care.
- We have one of the largest proprietary radiology report datasets in the world.
- Our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
- Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M.
- Investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others.
- Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S.
- Partners include Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.
- Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie.
- Ranked by Deloitte as the 19th fastest-growing company in North America.
- Named to CNBC’s Disruptor 50 list.
- We are building AI-powered solutions that make a real impact.
- We prioritize transparency, inclusion, and close collaboration.
- We bring together exceptional people to revolutionize healthcare.
Equal Opportunity
- Rad AI provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.