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About the Role

Supervise the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses.

Responsibilities

• Supervise the housekeeping staff, providing open communication, training, coaching, counseling, and performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back of the house, ensuring compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations.
• Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of the shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff, and company assets.

Requirements

• High school education or equivalent experience.
• One to two years of employment in a related position with this company or other organizations.
• Requires working knowledge of Housekeeping and the hotel's services, policies, and operations.
• Requires supervisory skills.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Lifting up to 50 lbs. of linen, supplies, furniture.
• Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Bending - picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Continuous movement throughout hotel.
• Continuous standing - 90% of shift.
• Climbing stairs, approximately 100 steps 3% of 8 hours.
• Ladders - approximately 3 feet, 2% of 8 hour shift.

Skills

• Supervisory skills
• Working knowledge of Housekeeping
• Working knowledge of the hotel's services, policies and operations
• Communication skills
• Ability to inspect guest rooms, public areas, and back of house
• Ability to review reports
• Ability to communicate with guests via telephone and two-way radio
• Ability to interpret reports

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High school diploma or equivalent

Salary/Compensations

• USD $20.00 - USD $21.00 /Hr.

Benefits

• Free employee parking
• Medical insurance with employer covering up to 70% of premiums with wellness credit
• Dental insurance with employer contribution towards premiums
• Vision insurance
• 401(k) program with up to 4% employer match, no vesting period
• Health savings accounts with up to $1000 company contribution
• Company paid Basic Life and AD&D insurance coverage
• Option to enroll in supplemental life insurance
• Short-term disability insurance coverage
• Long-term disability insurance coverage
• Pet Insurance
• Accidental Insurance
• Critical Insurance
• Hospital Indemnity Insurance
• WINFertility guidance
• Calm Health Application Subscription
• Employee assistance program
• Paid time off for vacation, sick time, and holidays
• Tuition Reimbursement of up to $2,000 per calendar year
• Discounts on Hotels, Restaurants, and much more
• Employee Referral Bonus Program (up to $1,000 per referral)

About the Company

• Hotel Van Zandt is a luxury lifestyle hotel inspired by Austin's legendary music scene, blending luxury service with authentic local culture.
• The company believes its people create unforgettable guest experiences and strives to create an environment where employees can thrive.
• Opportunities for career advancement within an award-winning hotel management company.