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About the Role
Canon Business Process Services is seeking a customer service professional with executive-level communication skills to join their team. This role requires a positive attitude, strong interpersonal skills, and a passion for service and hospitality. The ideal candidate will be proficient in Microsoft Office, adaptable to new platforms, and able to thrive in a fast-paced environment.
Responsibilities
- Greet staff and guests entering the facility.
- Efficiently register guests and direct them to the person with whom they are meeting.
- Address requests, solve problems, and ensure prompt follow-up.
- Represent the client business with a professional appearance and demeanor at all times.
Requirements
- Must be at least 18 years of age.
- Possess a high school diploma or equivalent.
- Possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner.
- Ability to perform basic math.
- Ability to utilize web-based system to secure/edit reservations.
- Knowledge of work flow procedures.
Skills
- Executive Level / VIP communications proficiency (written and verbal)
- Positive attitude
- Decorum
- Interpersonal skills
- Friendly demeanor
- Multitasking ability
- Passion for service and hospitality
- Microsoft Office suite proficiency
- Ability to quickly learn new platforms
- Adaptability to changing circumstances
- Critical thinking
- Professional appearance and demeanor
- Problem solving skills
- Ability to work effectively under pressure
- Attention to detail
- Fluent in English (verbal and written)
- Exceptional organization
- Basic math skills
- Intermediate computer skills, including Excel
- Effective written and oral communication skills
- Strong customer service skills
- Delegation skills
- Negotiation skills
Experience Level
- Approximately 3 years customer service related experience, preferably in a hotel setting
Education Level
- High school diploma or equivalent
- Equivalent to two years junior college
About the Company
- Canon Business Process Services