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About the Role

This role is responsible for managing the delivery and health of digital capabilities or processes, driving client adoption, activation, and utilization of digital capabilities across Business Banking, Global Commercial Banking, and related client-facing organizations. The position accelerates client adoption of digital capabilities by equipping sales teams with the insights, processes, content, and resources needed to effectively position, activate, and expand digital engagement.

Responsibilities

Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
Performs analysis to capture and report key performance indicators and return on investment of products
Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
Develop and execute digital adoption and sales enablement initiatives that increase client utilization of existing digital capabilities and platforms.
Create scalable playbooks, training materials, adoption frameworks, and best practices that support relationship managers and other client-facing associates.
Partner closely with Sales, Product, Technology, Operations, Marketing, and Digital teams to ensure successful adoption of strategic digital capabilities.
Identify opportunities throughout the client lifecycle to improve activation, engagement, and long-term utilization of digital tools and services.
Support the development of success metrics, scorecards, and reporting that demonstrate the impact of adoption initiatives and digital investments.
Gather feedback from sales teams, clients, and business partners to identify adoption barriers and inform prioritization of future enhancements.
Create presentations, business cases, and executive communications to share insights, recommendations, and progress against strategic objectives.
Build and maintain strong partnerships across stakeholders to influence priorities, align efforts, and execute initiatives that enhance digital adoption and sales effectiveness.
Independently lead multiple cross-functional initiatives simultaneously, driving projects from concept through execution with limited oversight.
Track and report adoption, activation, utilization, and engagement outcomes, ensuring initiatives are accountable to measurable business results.
Contribute to strategic initiatives that simplify client journeys, improve sales readiness, and increase realization of value from digital investments.

Requirements

5+ years of experience in digital strategy, sales enablement, commercial banking, business transformation, product management, client experience, consulting, or related disciplines.
Experience working cross-functionally within large organizations to drive strategic initiatives and business outcomes.
Demonstrated success driving adoption, utilization, activation, or change initiatives with measurable business results.
Strong analytical skills with the ability to translate data and insights into actionable recommendations.
Excellent written and verbal communication skills, including the ability to present to senior leaders and influence partners across organizations.
Demonstrated ability to manage multiple priorities and operate effectively in a fast-paced environment.
Strong stakeholder management and relationship-building skills.
Proven ability to operate independently, influence without authority, and lead complex initiatives with minimal oversight.
Strong understanding of Business Banking, Commercial Banking, treasury/payment solutions, digital platforms, or related financial services capabilities.
Self-starter with intellectual curiosity, sound judgment, and a continuous improvement mindset.
Experience within Business Banking, Global Commercial Banking, Global Payment Solutions, or comparable business and commercial banking organizations.
Experience supporting digital product adoption, sales enablement, client activation, or customer success programs.
Familiarity with digital channels, onboarding, servicing, or client engagement platforms.
Experience developing training materials, playbooks, process documentation, or adoption frameworks.
Experience developing and executing adoption campaigns and sales enablement programs that drive measurable utilization outcomes.
Experience leveraging data and performance metrics to drive business decisions.
Familiarity with client-facing digital platforms/tools (CashPro, BA360, DocuSign) and employee applications (Salesforce, OBA, GDX).
Agile or project management experience preferred.

Skills

Collaboration
Decision Making
Problem Solving
Production Support
Project Management
Business Operations Management
Policies, Procedures, and Guidelines Management
Product Design and Development
Product Management
Stakeholder Management
Agile Practices
Oral Communications
Presentation Skills
Process Management
Written Communications

Location

San Francisco, CA
Chicago, IL
Boston, MA
Pennington, NJ
New York, NY

Work Type

Onsite
Full-time

Experience Level

5+ years of experience

Education Level

High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

$93,000.00 - $140,000.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible to participate in the annual discretionary plan
Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

FDIC
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability