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About the Role
Assist shift supervisors and department directors in the day-to-day functions of the department. Maintain a high level of quality in all aspects of department duties by training, supporting, supervising, and interacting with department team members. Ensure all schedules are assigned and completed daily. Set a positive example for the department through professional interactions with team members, customers, patients, and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to team efforts by showing good customer interactions and professionalism.
Responsibilities
- Deliver quality customer service by providing one-on-one attention to detail.
- Provide assignments and assistance to team members.
- Demonstrate proper use of personal protective equipment.
- Relieve shift supervisor in times of absence.
- Adjust or cover schedules as needed during times of short staffing.
- Ensure team members maintain set standards by conducting quality assurance surveys.
- Monitor and report any equipment issues or shortages.
- Conduct customer and patient surveys.
- Interact with patients/customers in an appropriate manner in relation to age-based competencies.
- Perform other duties as assigned by supervisor or director.
Requirements
- Prior supervisory experience is preferred.
- Prior dishwashing experience is preferred.
Skills
- Customer service
Location
- Rochester, NY
Work Type
- Full-time
- Onsite
Experience Level
- Lead
Salary/Compensations
- $19.00 per hour to $21.00 per hour
Benefits
- Free meal during shift
- Free onsite parking
- Opportunities for Training and Development
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
About the Company
- Join our campus team where you are valued and empowered to make a difference.
- Our careers are filled with purpose and encourage learning, growth, and meaningful impact.
- Compass Group is an equal opportunity employer.
- Chartwells Higher Ed maintains a drug-free workplace.
Equal Opportunity
- Compass Group is committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.