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About the Role

JetBlue's TrueBlue loyalty program is seeking an Analyst, Loyalty Revenue Insights to develop and enhance reporting and analytical frameworks. This role is crucial for enabling data-driven decisions across the loyalty business by partnering with various teams to ensure accurate reporting and provide actionable insights that optimize revenue and customer value.

Responsibilities

• Develop, maintain, and enhance reporting, dashboards, and analytical frameworks to measure loyalty revenue performance, accrual and redemption activity, customer behavior, and key performance indicators.
• Analyze customer, financial, and operational data to identify trends, evaluate program performance, and deliver actionable insights that support strategic and financial decision-making.
• Partner cross-functionally across teams to ensure accurate reporting, improve data quality, and support key business initiatives.
• Support forecasting, budgeting, and financial planning through performance reporting, trend analysis, and financial modeling.
• Evaluate the performance of loyalty initiatives, promotions, and program enhancements through recurring and ad hoc analyses, recommending opportunities to improve revenue performance and customer engagement.
• Enhance reporting capabilities by identifying opportunities to automate reporting, improve data accessibility, strengthen data governance, and increase operational efficiency.
• Prepare executive-ready presentations and communicate business performance, risks, opportunities, and recommendations to stakeholders.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Two (2) years of analytical quantitative experience
• Experience working with large datasets and translating data into business insights
• Excellent verbal and written communication skills, as well as quantitative critical thinking skills
• Strong attention to detail and commitment to data accuracy
• Candidates must demonstrate Analysis, Problem-Solving, and Presentation skills in a work sample assessment.
• Proficiency in SQL, Tableau, Microsoft Excel, PowerPoint, Access, and Word
• Ability to work cross-functionally, collaboratively, and under pressure
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Skills

• SQL
• Tableau
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• Microsoft Word
• Analysis
• Problem-Solving
• Presentation skills
• Quantitative critical thinking

Location

• Long Island City, NY

Work Type

• Traditional office environment
• Full-time

Experience Level

• Two (2) years of analytical quantitative experience
• Three (3) years of analytical quantitative experience (preferred)
• One (1) year of Revenue Management (RM) experience (preferred)

Education Level

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field
• High School Diploma/GED (with relevant experience)
• Master’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field (preferred)

Salary/Compensations

• $67,000.00 - $101,000.00 per year

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

About the Company

• JetBlue's TrueBlue is an award-winning loyalty program with a rapidly increasing customer base and an expanding network of partnerships.
• JetBlue culture values Safety, Caring, Integrity, Fun and Passion.

Equal Opportunity

• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))