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About the Role

We are looking for a Customer Service Representative to join our growing team at the Toronto Service Centre. This is a full-time, permanent opportunity where you will provide front-line customer service, act as the first point of contact for customers, and identify opportunities for process improvements.

Responsibilities

• Provide fast-paced front-line customer service within the Service Center.
• Act as the first point of face-to-face contact with customers, responding to inquiries and complaints, anticipating needs, and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience.
• Respond to internal and external customer inquiries, completing and documenting inquiries from claimants and providing information based on Intact’s standards and procedures.
• Interpret, check, and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by Service Centre Managers.
• Assist with Valet duties, including washing vehicles, vehicle deliveries, and valeting vehicles to Rely vendors.

Requirements

• Availability to work a total of 35 hours per week within operating hours (Monday to Friday 7:00 am to 7:00 pm, and Saturdays 9:00AM – 5:00PM on a rotating basis).
• Ability to work on-site at the Intact Service Center in Toronto.
• A valid driver's license with a clean driving record.
• Ability to drive automatic transmission; manual transmission is an asset.
• Prepared for light physical work cleaning vehicles.
• Ability to work on your feet for extended periods of time.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast-paced, high-pressure environment.
• Team player with the ability to share job responsibilities of others when called upon.
• Must be eligible to work in Canada from the anticipated start date and throughout employment.
• Candidates must be solely responsible for maintaining their work eligibility.

Skills

• Legendary customer service and communication skills.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.

Location

• Toronto Service Centre (64 Fordhouse Blvd)

Work Type

• Full-time
• Permanent
• On-site

Salary/Compensations

• 47,100 - 57,500

Benefits

• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%

About the Company

• Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
• Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Equal Opportunity

• We are an equal opportunity employer.
• At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
• We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
• As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
• We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
• If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.