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About the Role

This role focuses on ensuring excellence in customer service within a retail store environment, upholding high retail standards to provide a premium in-store experience. You will engage with customers, assist them with product selection, and drive sales through suggestive selling and promoting the rewards program. The position also involves maintaining visual merchandising standards, assisting with daily store operations, and contributing to loss prevention efforts.

Responsibilities

Ensure excellence in customer service by upholding high retail standards.
Initiate conversations with customers to understand their interests and suggest products.
Assist customers in the fitting room.
Recommend products aligned with customer needs through suggestive selling.
Build brand loyalty by promoting the rewards program and achieving sign-up goals.
Learn about new products and trends to engage customers effectively.
Consistently achieve personal sales targets and contribute to store performance.
Provide information and advice on product performance, features, and specifications.
Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
Assist in daily store operations, including opening and closing procedures.
Accurately process transactions, handle cash, and maintain point-of-sale integrity.
Follow all company and store policies, processes, and procedures.
React quickly to customer or employee injuries and report them immediately.
Participate in Loss Prevention Audits and execute plans to meet shrink goals.

Requirements

Arrive on time for scheduled shifts and work a flexible schedule, including weekends, evenings, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walk and move to assist customers, retrieve merchandise, and recover the store.
Lift and carry up to 25 lbs. regularly, and up to 50 lbs. occasionally.
Push/pull full racks of merchandise for restocking.
Reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Perform manual labor occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and perform tasks requiring attention to detail.
Use fine manipulation and grasp with hands to sort and organize clothing.

Skills

Customer service
Sales
Visual merchandising
Point-of-sale (POS) operations
Loss prevention
Communication
Teamwork

Location

In-store

Work Type

Full-time
Flexible schedule

Experience Level

Entry-level

Salary/Compensations

$16-$17.20/hour

Benefits

401(k) with company match
Employee assistance program
Employee discounts
Flexible schedule
Annual merit increase or bonus based on performance
Four weeks of Paid Parental Leave
Flexible Fridays
Tuition Reimbursement

About the Company

Kontoor Brands is a portfolio of iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®.
Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.
Kontoor offers a comprehensive benefit package crafted with care, supporting employee physical, emotional, social, and financial wellbeing.
We offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members.
We have a global workforce of high-performing teams that unlock individual uniqueness and harness collaborative talents.

Equal Opportunity

Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability