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About the Role

The Real Estate Corporate Operations team supports Brookfield’s real estate operating businesses by partnering with leaders and asset managers to drive operational expertise and deliver long-term value. The team is focused on efficiency, simplification, standardization, automation, and optimization. We are seeking an Analyst, Application Services to join our Business Application Services (BAS) team, providing production support for a firm-wide real estate ERP system, financial/business application services, and integration needs.

Responsibilities

Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
Create and maintain knowledge articles, runbooks, and user guides; contribute to a great “total customer experience.”
Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Requirements

Bachelor’s degree in Computer Science or relevant experience including IT certifications
ITIL v3 Foundations or higher is considered an asset
1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
Strong customer service mindset; clear, concise communication (written and verbal).
Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.
Hands-on experience supporting enterprise applications in a corporate environment.
Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).
Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, (or similar integration platforms).
Ability to write and troubleshoot basic SQL; strong Excel skills.
Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring.
Experience coordinating UAT and documenting test cases.

Skills

Application Support
Systems Analysis
Enterprise Application Operations
Customer Service
Communication (Written and Verbal)
Organization
Detail Orientation
ITIL Processes
Ticketing Tools (e.g., ServiceNow)
SQL
Excel
Integrations (APIs, SFTP)
UAT Coordination
Test Case Documentation
Power BI

Location

Toronto, ON

Work Type

Exempt
Bi-weekly

Experience Level

1-2 years

Education Level

Bachelor's degree in Computer Science
Relevant experience
IT certifications

Salary/Compensations

$80,000 - $90,000

Benefits

Group RRSP plan
Tuition reimbursement
Summer Fridays
Paid maternity leave
Employee referral program

About the Company

Brookfield Real Estate Group is one of the world’s largest investors in real estate, with a global portfolio that includes office, retail, multifamily, logistics, hospitality and alternative real estate assets on five continents.
The Group owns and operates approximately $268 billion of assets representing the most iconic properties in the world’s most dynamic markets.
We seek to generate value by leveraging our operating expertise and focusing on our core real estate capabilities of leasing, financing, development, design and construction as well as property and facilities management.
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined.
Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
We imagine, create, and operate on a foundation of values to build a better world, together.
Brookfield strives to create spaces where going to work never feels routine.

Equal Opportunity

Brookfield is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment.
We are committed to maintaining a Positive Work Environment that is safe, respectful; our shared success depends on it.
We do not tolerate workplace discrimination, violence or harassment.
We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit, and business needs, without regard to any characteristic protected by applicable law.
As part of this commitment, we provide barrier-free and accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation.
If you require a Human Rights Code-protected accommodation at any stage of the recruitment process, please let us know when contacted, and we will work with you to meet your needs.