Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Corporate Operations team at Brookfield seeks an Analyst, Application Services to join the Business Application Services (BAS) team in Toronto, ON. This role provides production support for a firm-wide real estate ERP system, financial/business application services, and integration needs for cloud and on-prem systems. The BAS team is dedicated to delivering a first-class customer experience through technical proficiency and a commitment to the end-user.

Responsibilities

Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
Create and maintain knowledge articles, runbooks, and user guides; contribute to a great “total customer experience.”
Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Requirements

Bachelor’s degree in Computer Science or relevant experience including IT certifications
ITIL v3 Foundations or higher is considered an asset
1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
Strong customer service mindset; clear, concise communication (written and verbal).
Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.
Hands-on experience supporting enterprise applications in a corporate environment.
Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).
Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, (or similar integration platforms).
Ability to write and troubleshoot basic SQL; strong Excel skills.
Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring.
Experience coordinating UAT and documenting test cases.

Skills

SQL
Excel
Power BI
APIs
SFTP
ITIL processes
ServiceNow

Location

Brookfield Place - 181 Bay Street, Toronto, ON

Work Type

Exempt
Bi-weekly

Experience Level

1-2 years

Education Level

Bachelor's degree in Computer Science
IT certifications
ITIL v3 Foundations or higher

Salary/Compensations

$80,000 - $90,000

Benefits

Group RRSP plan
Tuition reimbursement
Summer Fridays
Paid maternity leave
Employee referral program

About the Company

At Brookfield, our people are the foundation of our success.
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses.
Working across sectors – including office, logistics, hospitality, housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term value.
The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize.
Joining the Corporate team means contributing to initiatives that have broad impact across one of the world’s leading real estate platforms and collaborating with high-performance colleagues in a team-oriented environment.
At Brookfield, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.
End your job search and find your career today, at Brookfield.
We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield strives to create spaces where going to work never feels routine.

Equal Opportunity

Brookfield is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.