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About the Role

Empowering Faculty. Supporting Innovation. Enabling Excellence. This role partners closely with faculty and colleagues to provide comprehensive administrative, instructional, and operational support, directly contributing to the success of teaching, research, and academic programs.

Responsibilities

• Collaborate with faculty to prepare and coordinate course materials, including textbooks, course packets, and online content.
• Build and maintain Canvas course sites and support Zoom meetings/webinars.
• Track grades and assist with course-related data and evaluations.
• Coordinate guest speakers and academic sessions, including travel, accommodations, and logistics.
• Coordinate course assistants (appointments, timecards, coordination of activities).
• Support course operations including enrollment coordination and room assignments.
• Prepare polished course documents using tools like Microsoft Word, Excel, and PowerPoint.
• Deliver excellent customer service to faculty, staff, and partners.
• Coordinate travel arrangements and prepare expense reimbursements using Concur.
• Procurement of supplies, subscriptions, and memberships.
• Monitor and track faculty budgets and expenses, providing timely updates.
• Maintain organized systems and databases to support departmental efficiency.
• Assist faculty and researchers with travel coordination and reimbursements.
• Support research-related activities including journal submissions, memberships, and workshop payments.
• Help source research documents and articles through library and academic databases.
• Upload research outputs to platforms such as SSRN.
• Contribute to special projects and initiatives as needed.
• Partner on immersion programs, lab activities, and field trips (domestic and international).
• Coordinate logistics with faculty and external partners.
• Support specialized academic facilities and program initiatives.
• Collaborate across teams, providing backup support when needed.
• Participate in professional development opportunities.
• Identify opportunities to streamline processes and improve efficiency.

Requirements

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Ability to handle confidential and sensitive information with utmost discretion and integrity.
• Demonstrated record of successfully providing exceptional customer service.
• Ability to communicate with tact and diplomacy with a wide range of internal and external constituents.
• Experience that demonstrates sound judgment, creativity, and problem-solving skills.
• Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment.
• Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent; balance conflicting priorities, and make decisions from a wide range of choices.
• Excellent written, verbal, and interpersonal skills.
• Must be flexible and receptive to new ideas and approaches.
• Accuracy in spelling, grammar, proofreading and attention to detail required.
• Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Skills

• Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint
• Canvas
• Zoom
• Concur

Location

• Ithaca, NY

Work Type

• Hybrid
• On-site (first 90 days)

Experience Level

• 2 to 4 years relevant work experience (with Associate's degree)
• 4-6 years related experience (with Technical/vocational school degree)

Education Level

• Associate's degree
• Technical/vocational school degree
• Bachelor’s degree (preferred)

Salary/Compensations

• $26.41 - $30.69 per hour

Benefits

• Comprehensive health care options
• Generous retirement contributions
• Access to wellness programs
• Employee discounts with local and national retail brands
• Health and personal leave
• Three weeks of vacation
• 13 holidays
• Two additional floating holidays
• Tuition-free Extramural Study
• Employee Degree Program
• Tuition aid for external education
• Cornell Children's Tuition Assistance Program

About the Company

• The Cornell SC Johnson College of Business is comprised of the university’s three accredited business schools: The Peter & Stephanie Nolan Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management.
• The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students.
• The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students.
• The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw—both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech).
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

Equal Opportunity

• Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
• Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
• We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
• Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
• We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.