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About the Role

Responsible for the day-to-day management of the organization’s quality and safety programs, developing and managing programs that exceed standards and quality expectations. Oversees performance improvement activities, regulatory compliance, and clinical resource utilization to enhance quality. Promotes interdisciplinary collaboration for excellence in patient-centered care.

Responsibilities

• Assists in the development and implementation of quality activities and monitors quality indicators.
• Develops and implements mechanisms for ongoing data collection, analysis, and reporting of quality indicators.
• Initiates mechanisms for timely and accurate data reporting and relays quality reports to appropriate leadership teams and committees.
• Develops performance improvement initiatives throughout the institution.
• Works in collaboration with the interdisciplinary health care team to support resource utilization and quality improvement.
• Develops educational opportunities for staff and oversees appropriate policies and protocols for ambulatory offices.
• Performs administrative functions for the Quality & Nursing department, including budget management and planning.
• Assists with employee health functions for the organization.
• Participates in selection and hiring of qualified individuals and evaluates employee effectiveness.
• Provides ongoing performance reviews with constructive feedback.
• Coaches and counsels to correct performance deficiencies, developing plans and providing follow-up.
• Assists Director with patient incident reports requiring root cause analysis and implements improvement initiatives.
• Assists Director in developing and monitoring short-term goal setting and long-range plans for the department.
• Assists with the oversight of quality assurance reports for ambulatory offices and follows up with offices needing additional assistance.
• Prepares correspondence, reports, forms, policies/protocols, work orders, and specialized documents for the department.
• Proofreads materials for accuracy, completeness, compliance, formatting, and correct English usage.

Requirements

• Bachelor’s degree in a healthcare-related field OR Associate degree in a healthcare field and three (3) years of healthcare supervisory experience.
• Three (3) years of relevant healthcare experience.

Skills

• Assertiveness and diplomacy
• Ability to access community and system resources
• Good written and verbal skills
• Effective interpersonal communications and negotiation skills
• Strong analysis and research skills
• Ability to use MS Word, Excel, Access, and other software to collect, analyze, and present data

Location

• Wheeling, West Virginia

Work Type

• Full-time

Experience Level

• Three (3) years of relevant healthcare experience
• Five (5) years of healthcare quality, nursing, education and/or supervisory experience

Education Level

• Bachelor’s degree in healthcare related field
• Associate degree in a healthcare field

About the Company

• WH Wheeling Hospital Inc. is part of the West Virginia University Health System.

Equal Opportunity

• West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.