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About the Role
The Property Claims Advisor position is technical in nature and focused on homeowner claim handling. This role reports to the Manager, Property Claims.
Responsibilities
- Promote customer centric values.
- Interpret insurance policy wording, determine policy coverages, and set reserves on all claims assigned.
- Investigate, negotiate, and settle homeowner claims or moderate to high complexity by telephone and/or by written correspondence.
- Comply with best practices as set out in Allstate policies and procedures.
- Adhere to legislative and regulatory requirement and ensures files are thoroughly documented.
- Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority.
- Maintain a caseload reflective of a Claim Advisor, Homeowner and Take ownership and accountability to solve customer problems.
- Communicate and interact with claimants, vendors and other insurance companies in a professional manner.
- Work collaboratively with a team of Homeowner Adjusters and Claims Assistants.
Requirements
- A minimum of 1-2 years relevant Claim Advisor experience.
- Bilingual is an asset – English & French.
- Prior insurance experience and knowledge in automobile and property claims preferred.
- Strong critical thinking skills to identify strengths and weaknesses of claim.
- Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Skills
- Communication
- Customer Service
- Detail-Oriented
- Flexibility
- Insurance
- Prioritization
- Problem Solving
- Property Claims
- Relationship Management
- Residential Property
- Time Management
Location
- Remote
Work Type
- Remote
Experience Level
- 1-2 years relevant Claim Advisor experience
Salary/Compensations
- $47,800.00 - $73,000.00 annually
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
About the Company
- Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.
- The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture.
- Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.
- Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
- Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.