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About the Role
Pigment is seeking an experienced Deal Desk Manager to join its Revenue Operations team as a founding member of the US Deal Desk function. This role is central to the quote-to-cash process, requiring close collaboration with Sales, Legal, Finance, and GTM Systems to structure, review, and operationalize commercial deals. The position offers the opportunity to influence policy, build operational rhythms, and set strategic direction in a high-growth SaaS environment.
Responsibilities
- Own regional Deal Desk execution and quote-to-cash processes.
- Provide Deal Desk support for new business, renewals, upsells, amendments, and other commercial motions.
- Structure and review deals in Salesforce and CPQ, ensuring quote accuracy, compliance, and readiness for approval.
- Partner with Sales and Sales Leadership on pricing guidance, discounting, approval requirements, and non-standard deal structures.
- Review key deal details including contract dates, pricing, products, quantities, billing terms, ramp structures, and special terms.
- Ensure alignment between Salesforce quotes and customer-facing order forms before signature and closed-won processing.
- Support quarter-end execution by facilitating speed and maintaining accuracy and operational discipline.
- Collaborate with Legal on non-standard terms, special terms, and order form requirements.
- Share regional context, align on best practices, and support consistent commercial processes with the broader Deal Desk team.
- Partner with Finance to ensure deals are clean for billing, reporting, and downstream operational processes.
- Identify recurring Salesforce or CPQ issues and collaborate with GTM Systems to implement process or system improvements.
- Act as a trusted operational partner to Account Executives, Sales Managers, and GTM leaders on deal execution and commercial process questions.
- Identify recurring deal issues and propose scalable solutions to reduce manual work, rework, and approval friction.
- Contribute to improvements in Salesforce, CPQ, approval workflows, and quote validation processes.
- Support onboarding and training for Sales teams on Deal Desk processes, Salesforce hygiene, and quote creation best practices.
- Help build a more self-serve and scalable Deal Desk function through clear guidance, better workflows, and automation opportunities.
Requirements
- 4+ years of experience in Sales Operations, Revenue Operations, Deal Desk, Business Operations, Sales Strategy, or a similar role.
- Experience in B2B SaaS or enterprise software is strongly preferred.
- Strong working knowledge of Salesforce.
- Experience with Salesforce CPQ or another quoting tool is a strong plus.
- Familiarity with quote-to-cash processes, pricing, approvals, order forms, or commercial deal workflows.
- Comfortable working with Sales, Legal, Finance, Systems, Strategy, leadership stakeholders, and distributed teams.
- Process-oriented and pragmatic, with the ability to balance speed, accuracy, and risk.
- Comfortable working in a fast-paced, high-growth environment.
- Curiosity and fluency with AI tools and automations, with an interest in applying them to CPQ and Deal Desk workflows.
Skills
- Salesforce
- Salesforce CPQ
- Quote-to-cash processes
- Pricing
- Approvals
- Order forms
- Commercial deal workflows
- AI tools
- Automation
Location
- New York City, NY
Work Type
- Hybrid
- Full-time
Experience Level
- 4+ years of experience
Salary/Compensations
- $120,000 - $150,000 a year
Benefits
- Competitive compensation package
- Equity package
- Comprehensive benefits
- Generous time off
- Parental leave policies
- High-end equipment
About the Company
- Pigment is the AI-powered business planning and performance management platform built for agility and scale.
- Connects people, data, and processes in one intuitive, feature-rich solution, empowering every team to build, adapt, and align strategic plans in real time.
- Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
- Industry leaders use Pigment daily to make more informed decisions and confidently navigate any scenario.
- Has a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin.
- Raised nearly $400M from top-tier investors.
- Named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
- Values smart risks, bold ideas, and challenging the status quo, all while working as one team.
- Seeks individuals driven by innovation and ready to make an impact at scale.
Equal Opportunity
- Pigment is an equal opportunity employer.
- Believes diversity is a strength and fosters innovation.
- Committed to enabling everyone to feel included and valued at the workplace.
- All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
- May process personal data in accordance with its HR Data Protection Notice.