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About the Role

Own the strategy, integration, and execution of the building experience and asset performance. Lead the pre-opening phase, oversee the launch and evolution of amenity spaces, and bring programming, operations, and partnerships together into one cohesive, hospitality-driven experience. Build a connected, high-performing community that delivers measurable value to tenants, ownership, and the asset.

Responsibilities

• Serve as a strategic partner to property management, aligning Playbook teams and facilities teams for seamless daily operations.
• Own and execute the building's asset and experience strategy, leveraging amenities and programming to drive leasing velocity and tenant retention.
• Act as the primary hospitality lead for prospective tenants, coordinating access, F&B, and maintaining asset and local area knowledge.
• Lead the tenant onboarding experience for full integration across all spaces and services.
• Act as the cross-functional leader integrating F&B operators, partners, and retail tenants into the amenity program.
• Build trusted, long-term relationships with ownership, leasing, and tenants.
• Deliver clear reporting demonstrating impact and value.
• Conduct daily walkthroughs to ensure environmental standards are upheld and work is performed professionally and tenant-focused.

Requirements

• 5+ years of experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments.
• Exposure to commercial real estate strongly preferred.
• Demonstrated experience leading high-performing teams.
• Experience fully owning and managing budgets.
• Experience interpreting financial performance to inform operational and strategic decisions.
• Proven experience creating and presenting operational and financial reporting.
• Proficient in corporate communication technology such as Google Suite and Slack.
• Comfortable using new and evolving technology systems for membership management.
• Confidence using marketing tools like Marq, Canva, or templated platforms.
• Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences.
• Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability.
• Exceptional hosting skills with a track record of anticipating needs and exceeding service expectations.
• Ownership and entrepreneurial mindset, operating effectively with minimal supervision.
• Expertise in managing multiple priorities and creating structure in fast-paced environments.
• Ability to navigate complex, high-profile escalations with poise and solve problems in real-time.

Skills

• Hospitality
• Workplace Experience
• Amenity Operations
• Event Programming
• Community Leadership
• Commercial Real Estate
• Team Leadership
• Budget Management
• Financial Performance Analysis
• Reporting
• Google Suite
• Slack
• Membership Management Technology
• Marketing Tools (Marq, Canva)
• Cross-functional Collaboration
• Stakeholder Management
• Problem-Solving
• Communication

Location

• New York City, NY

Work Type

• Onsite
• Full-time

Experience Level

• 5+ years

Salary/Compensations

• $140K - $150K
• $4k annual bonus for top performance
• Eligible for equity

Benefits

• FREE employee-only medical coverage
• 4% employer 401(k) match
• FREE short-term disability

About the Company

• Playbook's culture is based on shared respect for lived values.
• Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• Playbook is a national company working with office properties of all shapes and sizes.

Equal Opportunity

• We know the more inclusive we are, the greater our impact will be!