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About the Role

Landmark Ventures is seeking a Client Operations Manager to drive success for innovative Enterprise IT/Cybersecurity companies. This role involves managing day-to-day communications and activities of client engagements, including preparing clients for meetings, managing deal visibility and sales pipeline, tracking metrics, and optimizing strategies to increase deal volume and velocity. It is a client-facing sales-operations and engagement management position.

Responsibilities

Serve as the main point of contact for clients, managing pipeline, providing regular updates on performance and project status.
Track progress of the pipeline and KPIs, set milestones, and ensure client expectations are consistently exceeded.
Maintain clear and proactive communication regarding engagement activity, performance, priorities, risks, and next steps.
Translate client goals and feedback into clear actions for Landmark’s internal teams.
Partner with clients and internal Business Development teams to identify target accounts, executives, and potential enterprise sales opportunities.
Conduct research to identify relevant companies, decision-makers, business priorities, and potential use cases aligned with each client’s ideal customer profile.
Manage strategic outreach campaigns across executive engagement, events, referrals, roundtables, and targeted account initiatives to drive qualified pipeline.
Help develop and refine target-account lists, prospecting strategies, outreach messaging, and client positioning.
Identify potential leads and opportunities within Landmark’s executive network and broader client ecosystem.
Track lead-generation activity and evaluate which channels, messages, and target profiles are producing the strongest results.
Ensure new leads are properly qualified, documented, assigned, and progressed through the appropriate follow-up process.

Requirements

3-5 years of experience in sales, sales/revenue operations and client/customer success ideally at a B2B technology startup selling to enterprise organizations.
Knowledge of Enterprise Sales, the IT/Cybersecurity enterprise landscape, and startups.
Exceptional interpersonal and communication skills.
Ability to approach complex problems with high emotional intelligence, while building strong relationships with a diverse group of executive client stakeholders.
Excellent organizational and time management skills with the ability to prioritize multiple projects and deadlines efficiently.
Proficient in using CRM tools (e.g., Salesforce, HubSpot) and other project management software.
Authorized for employment in the United States.

Skills

Sales
Revenue Operations
Client Success
Sales Pipeline Management
Project Management
Reporting
Analytics
CRM
Lead Generation
Opportunity Development
Interpersonal Skills
Communication Skills
Emotional Intelligence
Organizational Skills
Time Management

Location

New York City
Remote

Work Type

Virtual/Remote

Experience Level

3-5 years

Salary/Compensations

Competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to Landmark.

Benefits

Generous vacation and holidays, including all Federal holidays including the day after Thanksgiving.
Two days each year to volunteer.
An additional day of Paid Time Off for each anniversary up to five years.
Comprehensive health insurance: team members pay $1 each month for full medical, dental, vision, and life insurance with a broad network through ADP.
Engaged virtual culture, active Slack channels, and in-person and virtual team gatherings.
Professional development sessions, career conversations, external resources, and plenty of stretch opportunities.
Learn from experts who have been in the organization for 10+ years and from always-innovative clients in an entrepreneurial environment.

About the Company

For more than 25 years, Landmark Ventures has worked with extraordinary founders, executives, brands, and enterprises to realize ambitious growth objectives.
Landmark operates at the intersection of strategy, relationships, and execution.
We help organizations reach new customers, enter new markets, build strategic relationships, accelerate pipelines, develop partnerships, create extraordinary events and experiences, execute M&A transactions, raise capital, and unlock opportunities that can be difficult to reach through traditional channels alone.
Our clients don’t come to us simply for ideas or recommendations. They come to Landmark to help make things happen.

Equal Opportunity

Landmark Ventures is committed to hiring a diverse team that provides important perspectives in our work and is an equal opportunity employer that welcomes all qualified applicants regardless of race, ethnicity, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, physical or mental ability, gender identity or expression, or veteran status.