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About the Role

CDI is seeking a Clinical Manager to oversee the daily management, operations, and implementation of clinical SNAP® child and parent programs, ensuring efficient, effective, and high-quality therapeutic programming. This role involves leading and supervising a team, providing active leadership towards clinical excellence and exemplary supervision, and contributing to program innovation and quality improvement.

Responsibilities

Provide clinical supervision to clinical staff applying current best practices.
Ensure clinical practices are evidence-based, meet ethical and professional standards, are family-centred, and are congruent with the mission and direction of the agency.
Maintain a current knowledge of relevant clinical practices and theoretical models.
Ensure provision of quality services in accordance with sound clinical management practices, clinical policies, the Collective Agreement and agency approach to supervision.
Responsible for program operations of clinical programs under their supervision.
Ensure adherence to standards of CYFSA legislation, Health & Safety legislation, Accreditation standards, and regulatory professional standards.
Manage budget, expenses and assigned financial resources for clinical programs under their supervision within scope of authority.
Develop, improve and ensure compliance with Standard Operating Procedures (SOPs) and regulatory guidelines for clinical programs under their supervision.
Manage staff workloads to maximize effectiveness and utilization of staff resources while maintaining quality client services.
Monitor volume of service delivery (service targets, KPIs) to identify areas of efficiency.
Organize program staff scheduling and coverage required for service delivery.
Participate in program development planning and continuous quality improvement.
Evaluate service delivery practices and outcomes on an ongoing basis.
Identify the need for updating or adapting new treatment approaches aligned with emergent clinical best practices.
Utilize analysis of program evaluation and Measurement Based Care (MBC) outcomes to identify and implement evidence informed service innovation.
Facilitate processes to support high completion rates of clinical measures.
Contribute to the design and rollout of clinical programs, new processes and new technologies.
Co-lead recruitment, hiring, training and onboarding of program staff in collaboration with HR.
Evaluate and regularly review performance strengths and issues against established benchmarks and key performance indicators with assigned staff, in keeping with agency policy and service standards.
Mentor and coach program staff throughout their career at CDI.
Establish professional development plans for program service staff.
Provide performance management to program service staff (goal setting, evaluation, feedback, development opportunities).
Work collaboratively with members of the Clinical Managers group to ensure overall coordination and effective agency operations.
Assist with achieving funding through proposals and partnerships in collaboration with Clinical Leadership and the Fund Development team.
Perform other assigned duties in the interests of the organization, as assigned.

Requirements

Minimum of 5 years’ experience providing clinical supervision in a clinical setting.
Extensive clinical practice experience in children’s mental health sector working with children & youth (6-18 yrs), families, and groups.
Advanced level clinical knowledge and experience in relevant theoretical approaches (e.g. CBT, TF-CBT, Systems Theory, trauma informed practice, attachment theory, etc.) applied in therapeutic practice.
Understanding of PHIPA (privacy/ethical standards) and other relevant legislation.
Clinical Supervision: apply best practices in supervising clinical and program staff to ensure quality service delivery.
Treatment Planning: utilize expertise in clinical theory to support the clinical staff in developing case-specific treatment plans.
Crisis Intervention & Case Management: provide guidance in high-stakes client situations. Inform action to minimize harm.
Family-Centered Therapy: apply evidence-based therapeutic techniques within the family context.
Measurement Based Care: effectively integrate clinical measures & tools into clinical practice.
Program Adaptation & Innovation: apply knowledge of evidence-based implementation to program adaptions and evidence informed service innovation.
Regulatory Knowledge: ensure adherence to privacy, ethics and accreditation standards.
Risk Management: support Clinical Supervisors and staff with complex cases and escalate to Associate Director and Clinical Director as required.
Time Management: balance supervision sessions and crisis support.
Policy Development: maintain knowledge of clinical theory and professional standards of practice. Participate in updating policies and procedures based on best practices.
Program Development & Quality Improvement: participates in program development planning and continuous evaluation of services.
Training & Development: design/ deliver effective training programs for program staff and facilitate implementation of new learning.
People Management: coach and mentor program staff throughout their career journeys.
Leadership: inspire and guide program teams and staff toward service excellence.
Conflict Resolution: navigate and resolve interpersonal challenges constructively.
Problem-Solving: recognize and address issues faced by the Supervisors and staff.
Decision Making: make timely, evidence-informed decisions in complex situations.
Emotional Intelligence: demonstrate empathy, self-awareness, discretion and interpersonal sensitivity.
Cultural Competence: demonstrate cultural competencies and understanding of IDEA in clinical practice by integrating into clinical supervision.
Communication: exhibit verbal/written communication skills for diverse audiences.
Team Building: foster a collaborative and inclusive team culture.
Change Enablement: guiding clinical staff through changing mindsets, skillsets and behaviors.
Clinical Documentation: accurate, compliant, and confidential client record-keeping.
Data Analysis: use data to monitor outcomes and inform decision-making.
Program Evaluation: support evaluation activities to assess and improve clinical service delivery.
Interpersonal Skills: build trust and rapport with staff, clients, and external stakeholders.
Community Outreach: network and build relationships to support service coordination for program clients.

Skills

Clinical Supervision
Treatment Planning
Crisis Intervention & Case Management
Family-Centered Therapy
Measurement Based Care
Program Adaptation & Innovation
Regulatory Knowledge
Risk Management
Time Management
Policy Development
Program Development & Quality Improvement
Training & Development
People Management
Leadership
Conflict Resolution
Problem-Solving
Decision Making
Emotional Intelligence
Cultural Competence
Communication
Team Building
Change Enablement
Clinical Documentation
Data Analysis
Program Evaluation
Interpersonal Skills
Community Outreach

Location

Toronto

Work Type

Onsite

Experience Level

Minimum of 5 years’ experience providing clinical supervision

Education Level

Master’s degree in social work, or a related discipline, from an accredited educational institution.
Registration with a professional college (College of Social Workers, Psychotherapists) with membership in good standing

Salary/Compensations

$94,000 - $111,000

Benefits

Comprehensive benefits

About the Company

Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs.
Child Development Institute (CDI) is a leading provider of mental health and early learning services for children, youth and families in Toronto.
Built on a legacy of more than 100 years of helping children and families, we have an established track record of success in children’s mental health and gender-based violence services.
We are thought leaders, innovative, collaborative, dedicated and compassionate.
Our work is guided by providing inclusive, culturally responsive and evidence informed care for our clients; driving system change through strategic partnerships and sector leadership; creating a culture of equity, inclusion, continuous learning for our staff and service excellence.
Our family-focused, community-based approach puts families first.
Since 2023, CDI has deepened our commitments to Inclusion, Diversity, Equity and Accessibility (IDEA), and to Truth and Reconciliation.

Equal Opportunity

CDI is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas.
We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment.
We are equally committed to providing an inclusive and accessible workplace.
If you require accommodations, please reach out to us at careers@childdevelop.ca