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About the Role

The Case Assistant is an introductory-level direct care position within the Jewish Board’s supported housing programs. This role assists Deaf, Hard of Hearing, and Deaf-Blind adults with serious mental illness to live independently in the community by supporting their recovery goals and daily living skills.

Responsibilities

• Works one-on-one with residents to support their attainment of independent living skills and individual goals.
• Helps residents carry out activities of daily living.
• Advocates on behalf of residents with other service providers, considering health disparities and systemic racism.
• Interprets and explains agency policies and procedures to residents.
• Participates in monthly collaborative walk-throughs of unit/apartment with residents.
• Escorts residents to appointments, as needed.
• Facilitates monthly roommate meetings, when appropriate.
• Assists residents with physically demanding tasks.
• Heats fully cooked foods, on occasion.
• Resolves crises and de-escalates situations threatening resident comfort and well-being.
• Performs safety rounds of the program and wellness checks, as necessary (for congregate settings only).
• Supports clinical and case associate staff in their work with residents.
• Provides services within the scope of program regulations and agency mission.
• Completes regular and timely documentation of all resident interactions.
• Files incident reports, as appropriate.
• Participates in planning and execution of special and holiday events.
• Participates in regular staff meetings and trainings.
• Travels to off-site meetings and trainings, as needed.

Requirements

• Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.
• Knowledge of local and state health and human service systems and their navigation.
• Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
• Ability to stay calm in a variety of situations, some of which may be stressful.
• Familiarity with Microsoft Office suite of products.
• Ability and willingness to learn new systems and application software.
• Ability to travel to visit residents in apartments or to escort residents in the community.
• Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.

Skills

• Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.
• Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities.
• Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.
• Problem-solving: Analyzes situations objectively, generates or researches solutions independently.
• Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.
• Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.
• Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.
• Crisis management: Identifies situations that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills.
• Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.

Location

• Community

Work Type

• Full-time

Experience Level

• Introductory level
• Two years of experience in a Human Services or Community Mental Health setting preferred

Education Level

• High school degree or HSE
• Fluent in American Sign Language

About the Company

• The Jewish Board’s Adult Residential Division supports Deaf, Hard of Hearing, and Deaf-Blind adults with serious and persistent mental illness to live in the community with as much independence as possible.
• Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner.
• Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

Equal Opportunity

• We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.