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About the Role

The General Manager leads a profitable growth-oriented business in a specific location (“Market Center”) with full profit and loss responsibility. This role is the comprehensive operations leader of rental uniforms and adjacent products, responsible for service, sales, production, merchandise, human resources, safety, and finance. The General Manager drives profitability and growth by prioritizing the customer and investing in people through coaching, engagement, and motivation.

Responsibilities

• Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +).
• Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center's total managed volume.
• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands-on activities in the Market Center and in other field locations.
• Establish a cohesive team between service and production departments to meet organizational goals.
• Oversee overall MC results, including metrics in Service, Production, Sales, Supply Chain, HR and Finance departments.
• Set clear expectations for each department and lead by example.
• Ensure daily efficient operations of location in accordance with established business values, policies and processes.
• Implement, administer and evaluate programs and procedures to ensure maximum customer retention.
• Develop and maintain valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management.
• Implement general price changes when needed and changes prices on specific accounts as needed.
• Review financial statements, reports and other performance data to measure financial productivity and sales goal achievement to determine areas in need of remediation and improvement.
• Personally oversee the proper and timely collection of the Company’s accounts receivables.
• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.
• Proactively support the generation of new business for the MC, providing leadership and support for new sales opportunities.
• Develop and maintain customer relationships with the Market Centers top customers.
• Complete in person meetings for each department head weekly to review performance.
• Promote and sustain a safety culture.
• Ensure all safety accidents and incidents are timely investigated and reported by department leadership.
• Oversee implementation, administration and evaluation of production programs and procedures.
• Conduct short and long range planning to ensure achievement of production goals and standards.
• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.
• Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods.
• Partner with labor relations or human resources in union or non-union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership.
• Conduct performance evaluations for department leaders providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.
• Manage the hiring, placement and removal of location’s workforce, consulting and working with staff management on the best action to take in regard to location staffing.
• Proactively lead talent development programs and efforts within the MC.

Requirements

• Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.
• Demonstrated ability to grasp a large, complex, matrix-oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.
• Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.
• Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving business processes.
• Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.
• Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement.
• A valid driver’s license is required.

Skills

• Strategic Agility (Making Complex Decisions)
• Building People Capability (Inspiring Others)
• Accountability for Excellence (Focusing on Action and Outcomes)
• Impact and Influence (Getting Work Done Through Others)
• Organizational Collaboration (Being Organizationally Savvy)
• Excellent communication and presentation skills with a wide range of audiences including clients, front line managers and C-level leaders.
• Proficient with Microsoft Office and Teams.

Location

• Market Center

Work Type

• Full-time
• Travel up to 50%

Experience Level

• 5-7 years of progressive management responsibility
• Demonstrated success in operations management in a production facility or manufacturing environment
• 12-18 months of business-to-business sales preferred

Education Level

• Bachelor's degree or equivalent required

Salary/Compensations

• $115,000 to $130,000
• Additional compensation may include a bonus.

About the Company

• Vestis® provides uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most.
• Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America.
• Vestis® is a leader in the B2B uniform and workplace supplies category.
• Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets.
• The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Equal Opportunity

• Vestis® is an equal-opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• Vestis Commitment to Equal Opportunity Employment
• If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
• Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship.
• To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
• Please note that this phone number is to be used solely to request an accommodation with respect to the online application process.
• Reasonable accommodation requests are considered on a case-by-case basis.