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About the Role
Our Retail team is looking for a Supervisor to join our JD Sports Scarborough Town Centre location! This role focuses on delivering excellent customer experience, fostering team growth and development, and ensuring operational excellence through managerial tasks like scheduling, inventory management, and performance evaluation.
Responsibilities
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
- Train and grow a team focused on delivering outstanding experiences through coaching and feedback.
- Generate business results and achieve key KPIs.
- Deliver sales, customer experience, merchandising, visual, and operational expectations.
- Act as a partner between customers, sales associates, and store leadership.
- Learn and share expertise of products and trends to meet customer needs.
- Maintain awareness of product knowledge, current, and upcoming products/trends.
- Contribute to a positive and inclusive work environment.
- Support key initiatives in partnership with the Store Manager.
- Take a proactive approach to growing the business through community outreach.
- Prioritize culture, with a commitment to personal growth and self-awareness.
- Provide outstanding experiences 100% of the time, sharing products with the community.
Requirements
- Minimum 2 years of retail management or keyholder experience.
- Passionate and knowledgeable about streetwear and sneaker culture.
- Experience supervising, training, and coaching sales associates.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results through enthusiasm for customer interaction and athletic products.
- Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- High level of ethics, values, integrity, and trust.
- Flexible availability, including nights, weekends, and holidays.
- An inspirational and dynamic leader who is naturally warm and compassionate, with a drive to exceed results and celebrate successes.
Skills
- Customer service
- Team leadership
- Sales
- Merchandising
- Visual merchandising
- Operations management
- Inventory management
- Coaching
- Feedback delivery
- Product knowledge
- Trend analysis
- Community outreach
- Problem analysis
- Decision making
- Financial analysis
- Adaptability
- Ethical conduct
- Interpersonal skills
Location
- Scarborough Town Centre, ON
Work Type
- On-site
- Full-time
- Permanent
Experience Level
- Retail management
- Keyholder
- Supervisory
Salary/Compensations
- $19.00 - $20.00 per hour
About the Company
- JD Sports is a sports-fashion retail company aiming to inspire the next generation through sport, music, and fashion.
- Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands.
- The Group is continuously finding and developing talent that adds to an inclusive and diverse work culture.
- JD sets the global standard for retail experience through the delivery of authentic brands.
- Commitment to showcasing brands in a premium environment remains a key strategy.
Equal Opportunity
- We are an equal opportunity employer and are committed to fostering an inclusive, accessible environment.
- We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process upon request.