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About the Role
Kayser Chrysler Center of Watertown is seeking an experienced and motivated Service Advisor to join their growing Service Department. This role focuses on building customer relationships, clear communication, identifying vehicle needs, and ensuring an excellent customer experience from check-in to delivery.
Responsibilities
- Greet customers and provide a professional, welcoming experience
- Write accurate repair orders and document customer concerns
- Recommend maintenance and repairs based on vehicle needs
- Communicate inspection results and repair recommendations clearly
- Present estimates and obtain customer authorization
- Maintain consistent communication with customers throughout the repair process
- Coordinate closely with Technicians, Parts, and Service Management
- Monitor repair order progress and keep customers updated
- Review completed repairs with customers at delivery
- Follow up with customers after their visit when appropriate
- Maintain accurate records and follow dealership processes
- Help achieve Service Department customer satisfaction, sales, and gross profit goals
Requirements
- Previous automotive Service Advisor experience preferred
- Strong customer service and communication skills
- Ability to confidently recommend maintenance and repairs
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
- Professional appearance and attitude
- Comfortable working with customers both in person and by phone
- A team-first attitude
- Valid driver's license
Skills
- Customer Service
- Communication
- Sales
- Organization
- Time Management
Location
- Watertown, WI
Work Type
- Full-time
Experience Level
- Experienced
About the Company
- Kayser Chrysler Center of Watertown is a dealership focused on improving its processes, developing its people, and growing its Service Department.
- They believe their Advisors should have the tools, training, and support necessary to be successful.