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About the Role

As a Claims Representative II, you will have a vital role in investigating, negotiating, and resolving complex Accident Benefits (AB) claims. Your daily interactions with clients and support of client-centric innovative solutions will be impactful to contributing to our client service culture. You will have the opportunity to grow your expertise in AB claims handling, elevate your analytical mindset, and refine your communication skills.

Responsibilities

Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex automobile Accident Benefit claims.
Collaborating with clients, physicians, treatment providers, employers and rehabilitation workers in the development, approval, implementation and monitoring of case management plans for clients.
Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
Coaching, training, and providing technical support to the claims team.
Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

Requirements

3+ years of P&C liability claims handling, or related insurance, or legal and/or medically-centric business experience.
You have or will attain provincial adjuster license(s) depending on the province of work.
Subject to a Background check as a condition of employment.

Skills

Priority management
Critical thinking skills
Strong communication skills
Effective team player

Location

Hybrid

Work Type

Regular Full-Time
Hybrid (2 days in office)

Experience Level

3+ years

Education Level

Post-secondary degree or diploma
Chartered Insurance Professional (CIP) designation or Medical Rehabilitation designation (or open to working towards)

Salary/Compensations

$60,574 to $100,956

Benefits

Training and development opportunities
Flexible work options
Paid time off
Physical and mental health programs
Supportive workplace culture
Paid volunteer days
Competitive salary and incentive programs
Comprehensive total rewards package
Group retirement savings plans
Pension and benefits (e.g., health and wellness, dental, disability and life coverage)
Mental health support
Employee assistance program

About the Company

CGIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
We prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.
We work with people that care passionately about you, our clients and our communities.