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About the Role
This role drives the experience strategy for Apple Store Online's emerging agent-to-agent commerce ecosystem, defining how autonomous agents connect to serve shoppers across the full purchase journey. You will translate a fast-moving, technically complex landscape into a clear, shopper-first strategic point of view, then shepherd that vision through organizational alignment and into execution.
Responsibilities
- Drives the experience strategy for Apple Store Online's emerging agent-to-agent commerce ecosystem.
- Defines how autonomous agents connect to serve shoppers across the full purchase journey.
- Translates a fast-moving, technically complex landscape into a clear, shopper-first strategic point of view.
- Shepherds vision through organizational alignment and into execution.
- Operates at the frontier of emerging technology in a fast-paced, high-accountability environment.
- Manages programs and clears blockers.
- Shapes the vision for agent-to-agent commerce.
- Gets things done in a space that's still being defined.
Requirements
- 7+ years of demonstrated experience in experience strategy, retail innovation, service design, or an adjacent discipline within digital commerce, shopper experience, marketplaces, or fintech.
- Deep literacy in AI and agent-based systems.
- Ability to read technical design documents, assess constraints, and translate implications into experience strategy.
- Proven ability to take ambiguous, future-facing ideas through organizational alignment.
- Exceptional executive communication and storytelling skills, both verbally and using Keynote.
- Proven stakeholder management skills.
- Comfortable operating at the frontier of emerging technology in a fast-paced, high-accountability environment where the work is still being defined.
- Experience in retail innovation across consumer-facing platforms at scale.
- Familiarity with emerging A2A protocols, multi-agent orchestration patterns, or LLM-based commerce tools.
- Demonstrated interest in the long-range future of shopping, retail, and autonomous commerce.
- Experience working at or with an agentic platform on commerce-facing products, at a commerce platform building agent-to-agent infrastructure, or at a retailer creating strategy for agentic shopping experiences.
Skills
- Experience strategy
- Retail innovation
- Service design
- Digital commerce
- Shopper experience
- Marketplaces
- Fintech
- AI literacy
- Agent-based systems
- Technical design document analysis
- Strategic thinking
- Organizational alignment
- Executive communication
- Storytelling
- Keynote
- Stakeholder management
- Emerging technology operation
- Program management
- A2A protocols
- Multi-agent orchestration
- LLM-based commerce tools
- Systems Thinking
- Behavioral Economics
- HCI
- Strategic Foresight
- Retail Management
Location
- Apple Park
Work Type
- Full-time
Experience Level
- 7+ years
Education Level
- MBA, MFA, MS, or other advanced degree in Applied AI, Design Strategy, Service Design, Systems Thinking, Behavioral Economics, HCI, Strategic Foresight, Retail Management, or a related field is a plus.
About the Company
- The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries.
- It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
- At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
- Apple Store Online is redefining what shopping means in an era where AI agents increasingly act on behalf of shoppers.
- This role sits at the center of that shift.
Equal Opportunity
- At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.