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About the Role

Provides professional front-of-house service and coordinated office operations support to create a welcoming, organized, and efficient workplace for team members, visitors, and leaders.

Responsibilities

• Provide consistent reception coverage during business hours, greet visitors, confirm appointments, issue or coordinate visitor access, and notify hosts promptly.
• Answer and direct incoming calls and general inquiries, monitor shared reception communications, and provide courteous, accurate information.
• Maintain a professional, welcoming, and organized reception area while following visitor-security, privacy, and emergency procedures.
• Coordinate day-to-day office operations and respond to team member requests, escalating urgent or specialized matters to the appropriate partner.
• Submit & track facilities requests; coordinate building management, maintenance providers, cleaners, and other vendors; and follow through to resolution.
• Monitor meeting rooms, shared spaces, kitchens, and office equipment to support a functional and professional work environment.
• Receive, sort, distribute, and send mail, packages, and couriers; maintain tracking records when required and handle sensitive items appropriately.
• Monitor office, kitchen, and stationery inventory; place approved orders; receive deliveries; and maintain organized storage areas.
• Support approved office purchases, invoice and receipt administration, and cheque processing in accordance with established controls and procedures.
• Coordinate catering and meeting logistics for office meetings, Executive Team meetings, leadership sessions, team engagements, and corporate events.
• Prepare meeting rooms and coordinate room setup, supplies, refreshments, vendors, and post-event reset or cleanup.
• Assist with the planning and on-site execution of office events and other workplace initiatives as assigned.
• Coordinate the office setup for new hires, including access requests and first-day logistics in partnership with HR, IT, and people leaders.
• Provide new hires and visiting team members with practical office information and help connect them with the appropriate internal resources.
• Support ongoing workplace needs and help maintain current office information, signage, procedures, and resource materials.
• Serve as a central coordination point for routine company-wide administrative needs and collaborate with corporate departments to support smooth communication and workflow.
• Maintain accurate records, checklists, contact lists, and task tracking; identify practical improvements to reception and office processes.
• Provide general administrative support and complete other related duties consistent with the role's purpose and level.

Requirements

• At least one year of related experience in reception, office administration, office services, hospitality, customer service, or a comparable customer-facing coordination role.
• Two or more years of related experience in a corporate office environment, including exposure to facilities or vendor coordination, mail and courier administration, meeting and catering support, or new hire office setup.
• Strong service orientation and the ability to create a welcoming, professional experience for visitors and team members.
• Clear written and verbal communication skills, with sound judgment regarding when and how to escalate requests.
• Strong organization, prioritization, and time-management skills, with the ability to manage frequent interruptions and competing requests.
• Demonstrated attention to detail, follow-through, reliability, and discretion when handling confidential or sensitive matters.
• Proactive, resourceful, and adaptable approach with practical problem-solving skills and a continuous improvement mindset.
• Ability to collaborate effectively with team members, people leaders, executives, vendors, building management, and cross-functional partners.
• Working proficiency with Microsoft Office Suite, including email, calendars, documents, spreadsheets, and presentation tools.
• Ability to learn and use visitor management, telephone, room booking, work order, purchasing, invoice, expense, and courier systems.
• Proficiency with standard office equipment, including multifunction printers, scanners, postage or shipping tools, and audio-visual meeting room equipment.
• Ability to use approved AI tools responsibly, with appropriate review of outputs and protection of confidential, personal, and sensitive information.

Skills

• Microsoft Office Suite
• Visitor management systems
• Telephone systems
• Room booking systems
• Work order systems
• Purchasing systems
• Invoice administration
• Expense reporting
• Courier systems
• Multifunction printers
• Scanners
• Postage tools
• Shipping tools
• Audio-visual meeting room equipment
• AI tools

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 1+ year related experience
• 2+ years corporate office experience

Education Level

• Postsecondary certificate or diploma in office administration, business administration, hospitality, customer service, or a related field

Salary/Compensations

• C$ 60,000 - C$ 65,000

Benefits

• Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus
• Comprehensive Health and dental coverage with premiums fully paid
• Employee Assistance Program
• Retirement Plans
• Tuition reimbursement
• Professional development support
• Discounts through Perkopolis
• Recognition programs

About the Company

• Momentum Financial Services Group helps people move forward by reimagining how money works for those who need it most.
• With more than 40 years of experience, MFSG is the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.
• MFSG powers products, technology, and operations that connect millions of customers each year to the money they need, when they need it.
• At MFSG, teams work together across functions to create solutions that remove barriers and give people access to money they might not get anywhere else.
• MFSG is committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology.
• MFSG takes a proactive approach to ensuring that any AI or data-driven systems used are safe, fair, and accountable, aligned with Canada’s Artificial Intelligence and Data Act (AIDA).
• MFSG prioritizes strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals.
• MFSG focuses on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
• Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where work helps shape solutions that responsibly support employees, clients, and communities.

Equal Opportunity

• MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process.
• If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process.
• If you require accommodation, MFSG will work with you to determine how to meet your needs.