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About the Role

As a Destination Specialist, you will join a global team that turns dream trips into reality. You will bring your insider knowledge, love of travel, and customer-first mindset to craft custom itineraries that impress. This role requires strong communication skills and confidence, as you will regularly engage with clients via phone and email to build trust and deliver exceptional service.

Responsibilities

• Exceed sales targets by qualifying inquiries, engaging clients, and converting them into confirmed bookings through effective selling techniques and follow-up.
• Ensure that all reservations are accurately processed in the booking system, managing administrative tasks such as documents, itinerary changes, and airline ticketing with close attention to detail.
• Efficiently manage multiple client requests and timelines.
• Uphold Goway Travel’s exceptional standard of service throughout all interactions.
• Develop long-lasting connections with your customers, create referrals, and repeat business.
• Collaborate with internal teams and suppliers to ensure seamless travel experiences for clients.
• Continuously expand your knowledge of the destinations you sell to provide expert guidance to clients.

Requirements

• A high-performing travel expert, travel advisor, or sales/customer service professional, specializing in luxury travel or custom tourism.
• 3-5 years of experience in wholesale and retail, working with travel packages.
• A customer-first mindset, with a passion for travel and a sales-driven approach, motivated to meet and exceed business targets.
• Strong knowledge of Goway destinations. Has sold both 4- and 5-star tailor-made travel experiences, not just off-the-shelf packages.
• Excellent communication and interpersonal skills, confident in engaging with clients by phone and email, with the ability to build trust and rapport.
• Experience with various travel booking platforms (e.g., Amadeus, Salesforce, other GDS systems, and CRM tools) and Microsoft Office apps.
• Highly organized, with strong attention to detail and the ability to manage multiple requests and deadlines.
• Adaptable and proactive, able to work independently and as part of a team.

Skills

• Sales
• Customer Service
• Travel Planning
• Communication
• Interpersonal Skills
• Attention to Detail
• Organization
• Adaptability
• Proactiveness
• Amadeus
• Salesforce
• GDS Systems
• CRM Tools
• Microsoft Office

Location

• Hybrid & Onsite (Toronto/Vancouver)
• Fully remote within ON, BC, AB, SK, MB

Work Type

• Full Time
• Hybrid
• Onsite
• Remote

Experience Level

• 3-5 years

Education Level

• Post-secondary education in travel, tourism, hospitality, or a related field (asset)
• TICO certification (asset)

Salary/Compensations

• $48,000 Starting Base Salary CAD Annually
• Highly competitive, uncapped commission plan, and performance incentives.

Benefits

• Competitive base salary
• Uncapped commissions and performance incentives
• Generous vacation leave starting at 15 days per year
• Paid personal days
• Birthday off
• Volunteer days annually
• RRSP matching program
• Comprehensive medical, dental, and vision coverage
• Continuous learning and industry-leading training
• Exclusive perks and discounts on getaways worldwide
• Familiarization Trips (FAM trips)

About the Company

• Goway is a leading travel company specializing in designing travel experiences to over 115 countries across all seven continents.
• Founded in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader.
• We are one of the oldest and largest tour operators in North America, trusted by travelers and industry partners.
• Goway is headquartered in Toronto, with hubs in Vancouver, Sydney, Manila, and Los Angeles, and has a global team of remote employees working from various locations worldwide.
• Together, our 700+ talented professionals are united by a passion for travel, a spirit of innovation, and a commitment to exceptional service.
• Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team dedicated to delivering excellence to our customers.

Equal Opportunity

• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone.