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About the Role
The Customer Success Manager will drive the growth and retention of Okta's Commercial Sector by aligning Okta's innovations with customer business objectives. This role requires acting as a strategic advisor to shift customer mindsets, create demand, and enhance business value and executive alignment.
Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
- Act as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- Gather and surface feedback that drives continuous improvement and challenges evolution.
- Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
- Identify renewal risk and collaborate with internal teams to remediate, ensure successful renewal, and proactively spot expansion opportunities.
Requirements
- 3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises.
- Experience working with a SaaS-based technical enterprise product is preferred.
- A solid track record of delivering and scaling an exceptional customer experience.
- Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
- Exceptional presentation and communication skills, particularly when engaging with C-level executives.
- Strong listening and analytical skills with the ability to ask effective questions, understand customer business priorities, and anticipate needs.
- Strong interpersonal skills and the ability to work collaboratively and cross-functionally.
- Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
- Experience in enterprise security tools is preferred.
- Willing to travel up to 25%.
Skills
- Customer Success
- Account Management
- Consulting
- SaaS
- Relationship Management
- Executive Stakeholder Development
- Presentation Skills
- Communication Skills
- Analytical Skills
- Problem-Solving
- Technical Skills
- Interpersonal Skills
Location
- San Francisco Bay Area
Work Type
- Onsite
- Travel
Experience Level
- 3+ years
Salary/Compensations
- $130,000—$178,000 USD
Benefits
- Equity
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
- Okta is intentional about connection, with a global community spanning over 20 offices worldwide, united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- Okta also considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.