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About the Role

Fanatics is seeking an Associate, Fanatics ONE Experiences to manage the operational aspects of experiences earned by Fanatics ONE members. This role is central to delivering the portfolio of exclusive offerings, including event logistics, ticketing, guest management, and reporting, ensuring events run smoothly and meet high standards. The position involves building scalable processes and maintaining meticulous records to support the growing portfolio of experiences.

Responsibilities

Manage event creation, ticket block setup, member data, troubleshooting, and reporting within TicketManager and related platforms.
Reconcile data across TicketManager, Airtable, and other trackers for operational accuracy and visibility.
Maintain accurate records of allocated assets, including tickets, suites, and hospitality packages.
Develop and maintain templates, trackers, and documentation for repeatable execution.
Coordinate and execute member events, suites, parties, hospitality programs, and Fanatics Fest.
Create run of show documents, event checklists, and on-site materials.
Manage event logistics such as guest lists, check-in, food and beverage, venue communication, and vendors.
Provide on-site support during events and maintain standards under tight timelines.
Support the ticket request, confirmation, change, and cancellation processes.
Track utilization of event and hospitality assets before and after events.
Reconcile attendance and usage data and compile event recaps.
Report on pacing, fill rates, and confirmations to the team and leadership.
Prepare recurring overviews of events and hospitality, detailing upcoming activities and past performance.
Collaborate with VIP Hosting to ensure hosts have necessary resources.
Coordinate with Partnerships on asset allocation and activation.
Partner with Finance on vendor setup, invoicing, and expense reconciliation.
Track event timelines and deliverables across internal stakeholders.

Requirements

1 to 3 years in event operations, hospitality coordination, or marketing operations.
Experience with ticketing platforms (TicketManager a plus), CRM systems, or event management tools is preferred.
Ability to reconcile data across multiple systems and maintain data integrity.
High attention to detail and strong organizational discipline.
Capacity to manage multiple workstreams simultaneously without compromising quality.
Clear written and verbal communication skills.
Proactive problem-solving ability, identifying and resolving issues independently.
Willingness to work nights, weekends, and event days as required by the schedule.
Passion for sports and fandom, with an understanding of what constitutes a premium experience.
Agreement to Fanatics' terms of service and acknowledgment of the Candidate Privacy Policy upon application submission.

Skills

Event Operations
Hospitality Coordination
Marketing Operations
Ticketing Platforms
CRM Systems
Event Management Tools
Data Reconciliation
Organizational Discipline
Project Management
Communication
Problem-Solving
Sports Fandom

Location

New York
Denver
Leeds
Dublin

Work Type

Full-time

Experience Level

Associate

Salary/Compensations

$70,000—$85,000 USD

Benefits

Full-time employment benefits

About the Company

Fanatics is building a leading global digital sports platform focused on commerce, collectibles, and betting and gaming.
The company aims to ignite fan passions and maximize reach for sports partners.
Fanatics has a large database of global sports fans, an extensive partner network, and numerous retail locations.
Fanatics Betting and Gaming is the online and retail sports betting subsidiary, launched in 2021.
The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S.
Fanatics Casino operates online in Michigan, New Jersey, Pennsylvania, and West Virginia.
Fanatics Betting and Gaming manages twenty-two retail sports betting locations, including one at Northwest Stadium.