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About the Role

As a Citizens Teller, you will make a real difference for our customers and the branch team by greeting customers, demonstrating technology usage, and creating amazing customer experiences. You will help customers achieve their financial goals by providing personalized advice and solutions, educating them on Citizens products and benefits, and ensuring adherence to all financial policies and procedures, including proper cash handling and legal compliance.

Responsibilities

Greet customers in lobbies.
Demonstrate how to use mobile app or ATMs for simple transactions.
Create amazing experiences for customers.
Identify opportunities to help customers achieve their financial goals.
Provide personalized advice and solutions.
Connect customers to Bankers for next steps.
Educate customers on Citizens products and benefits.
Effectively respond to customer questions and concerns.
Follow all financial policies and procedures.
Ensure proper cash handling.
Comply with state and local laws and regulations.

Requirements

High School degree or GED.
Minimum of 6 months experience processing transactions (cash and/or digital payments).
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
Ability to problem solve and provide solutions to customer issues.
Customer-centric to deliver exceptional service.
Comfortable with using digital technology to support the delivery of business goals.
Ability to work branch hours, which can include weekends and evenings.
Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.
Any offer of employment is conditioned upon the candidate successfully passing a background check.

Skills

Cash handling
Digital technology usage
Customer service
Financial advice
Problem solving
Communication
Listening
Needs assessment
Collaboration
Multitasking

Location

Branch

Work Type

Part-time
Varies with branch needs

Experience Level

6 months experience processing transactions
1 year demonstrated customer experience

Education Level

High School degree or GED

Salary/Compensations

$21 / hour and up
$24.15 - $29.30 per hour

Benefits

Meaningful work & relationships
Colleagues and leadership listen to your ideas and feedback
8 hours of paid time off annually for volunteering
Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Promotions and opportunities to grow your career
Training, coaching, career planning and development resources
Comprehensive health care coverage (medical, dental and vision)
401K with corporate match
Tuition assistance
Mental health and wellbeing programs
Discounts on student loan refinancing
Competitive pay
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds mandatory requirements

About the Company

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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