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About the Role

Second Harvest is Canada's largest food rescue organization, dedicated to recovering surplus food and redistributing it to non-profits. This role supports and strengthens the network of non-profit partners, ensuring exceptional customer service and maintaining strong relationships.

Responsibilities

• Build and maintain positive relationships with non-profit partners.
• Serve as a professional ambassador for Second Harvest.
• Deliver exceptional customer service through timely, professional, and solution-focused support.
• Respond to partner inquiries, support tickets, and Food Rescue App-related questions.
• Ensure first responses to partner and app inquiries are provided within two business days.
• Function as a liaison between non-profit partners and Second Harvest Operations.
• Identify, troubleshoot, and resolve partner and app-related issues.
• Maintain accurate records of partner interactions, inquiries, and resolutions.
• Coordinate and support the annual compliance audit process for non-profit partner locations.
• Ensure audit records, documentation, and partner information are complete, accurate, and up to date.
• Schedule and conduct audit calls with partners.
• Monitor compliance requirements and follow up with partners.
• Identify opportunities to improve audit processes, procedures, and documentation.
• Conduct quality assurance reviews to support the integrity of partner records and compliance activities.
• Handle inbound and outbound calls, emails, and support tickets related to partner services and operational inquiries.
• Support partner communications, outreach initiatives, and operational projects.
• Perform administrative and operational duties.
• Provide back-up support for the National Operations team during vacations, leaves, and peak operational periods.

Requirements

• Experience in a client-facing, administrative, compliance, non-profit, community services, or food sector environment is considered an asset.
• Experience with data entry, record-keeping systems, and Microsoft Office applications.
• Proficiency with CRM software and project tracking tools are an asset.
• Demonstrate a commitment to equity, diversity, inclusion, accessibility, environmental stewardship, integrity, and confidentiality.

Skills

• Relationship-building skills
• Exceptional customer service
• Diligence
• Ability to collaborate effectively
• Excellent verbal and written communication skills
• Detail-oriented
• Organized
• Project coordination
• Adaptable
• Proactive
• Solutions-oriented

Location

• Toronto/GTA

Work Type

• Full-Time
• Hybrid

Experience Level

• As needed

Salary/Compensations

• $53,000-$55,000 Per Annum

Benefits

• Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
• Employer match contributions (3%) to a Defined Benefit Pension Plan.
• Employer match contributions (up to 4%) to a Group Retirement Savings Plan.
• Access to parental leave top-up.
• 4 weeks of annual vacation & 1 additional day per year of service (max 30).
• 10 paid sick days & 3 personal days.
• Summer Half-Days
• Winter holiday closure.
• Access to an Employee and Family Assistance Program.
• Professional growth opportunities.
• Flexible work hours.
• Commitment to work-life balance.

About the Company

• Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery.
• We rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities.
• Demonstrating our values of Innovation, Impact and Integrity, we strive for No Waste. No Hunger.
• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs).

Equal Opportunity

• Second Harvest is committed to fostering a diverse and inclusive work environment.
• We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.
• If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.