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About the Role

Citizens Bankers are the face of the branch, dedicating their time to understanding customers and building lasting relationships by offering trusted advice. This role involves assisting customers with financial solutions, supporting their spending, saving, borrowing, and investing needs.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Get to know customers’ personal financial goals and recommend tailored solutions.
• Introduce customers to digital and mobile-first ways to handle banking transactions.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.
• Any offer of employment is conditioned upon the candidate successfully passing a background check.

Skills

• Communication skills
• Problem-solving skills
• Financial knowledge
• Digital technology proficiency
• Cash handling experience

Work Type

• Full-time

Experience Level

• 2 years of sales and customer service experience

Education Level

• High School degree or GED

Salary/Compensations

• $25 / hour and up
• $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings

Benefits

• Meaningful work & relationships
• Colleagues and leadership listen to your ideas and feedback
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO
• Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling
• Promotions and opportunities to grow your career through training, coaching, career planning and development resources
• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing
• Competitive pay
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

About the Company

• Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment.
• At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.

Equal Opportunity

• Citizens provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
• Employment decisions are based solely on merit, qualifications, performance and capability.
• Equal Employment and Opportunity Employer